Practice Manager

Join Our Team as a Practice Manager at Back In Motion Burleigh Waters Are you an experienced, people-focused leader looking to play a pivotal role in a thriving healthcare environment? Back In Motion Burleigh Waters is seeking a full-time Practice Manager to lead and support our dynamic team, drive operational excellence, and help deliver an exceptional experience for both staff and patients. About Us At Back In Motion Burleigh Waters, we’re more than just a physiotherapy clinic – we’re a community dedicated to health, wellness, and recovery. We offer a range of services, including physiotherapy, Clinical Exercise, massage, and personal training, all designed to help our clients achieve their goals. Known for our commitment to clinical excellence and compassionate care, we’ve built a reputation as a trusted name in the Burleigh Waters community. We are proud to be part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. About The Role This is a fantastic opportunity for a Practice Manager to have a significant impact in the continued growth of our long-established practice in Burleigh Waters, a challenging role with broad responsibilities and excellent opportunities to truly shape the direction of our practice's customer experience, team management, and business development. Your duties will include but not be limited to: Leading and managing a small support team. Delivering marketing and business development activities with a focus on building strong relationships with both clients and local businesses. Collating and analysing statistics related to the business, including the physio and administration teams’ performance. Providing outstanding customer service to ensure every client has a positive and meaningful experience after every visit. Collaborating and communicating effectively with the administration and physio teams to ensure exceptional client health outcomes are achieved. Diary management including rostering administration staff and scheduling physiotherapy bookings. Monitoring, managing and following up on all outstanding and overdue accounts with appropriate parties. Ensuring existing administration procedures are conducted efficiently, following up all errors and reviewing if improvements can be made. Ensuring the practice (waiting room, consult rooms, gym, staff room, etc) is clean, tidy and safe at all times. About you The successful applicant will be highly organised, detail-oriented, friendly, have excellent communication skills and be a great team player. The successful candidate will also be a passionate leader who has the following: Previous experience in a similar management role. Leadership skills including people management, coaching and personal development. Customer/client service experience. Has a hands-on, calm-under-pressure-approach, with high standards and a focus on continuous improvement. Ability to multitask and prioritise in a fast-paced environment with a proactive approach. A mature approach to work and problem-solving. Empathy for our clients and a drive to support them and their families. Is confident, motivated, and driven to continuously improve and learn. What We Offer In our Burleigh Waters team, we have created a strong culture whereby we believe that the best way to enjoy work is by getting results and then celebrating those achievements together. We offer: Competitive hourly rate, commensurate with experience. Access to the bi-annual, National Healthia Conference. Fitness Passport access – discounted gyms, pools, health centres for you and your family. Enjoy Healthia Group Employee Discounts – up to 30% off all services, including Pilates, strength classes, physiotherapy and more. The opportunity to work closely with the practice Director in a leadership role. Access to Business Support and Professional Leadership workshops online through Healthia. A welcoming, supportive and energetic team environment. If you would like to learn more about our opportunities, please email for a confidential discussion or to find out more about Back In Motion, please visit our website at #J-18808-Ljbffr