Accreditation Manager

Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our key areas of operations include Retail Banking, Wealth Management and Global Private Banking. In this role you will manage the end‑to‑end accreditation process of HSBC Brokers across TPM’s panel of broker partners while ensuring the process for accrediting new brokers is efficient, fit for growth and remains within HSBC’s compliance requirements. Your main responsibilities will include: Managing the end‑to‑end accreditation process of HSBC Brokers across Broker Partnerships panel of broker partners. Ensuring the process for accrediting new brokers is efficient, fit for growth and remains within HSBC’s compliance requirements. Manage the HSBC Broker Accreditation inbox by handling a variety of requests ranging from new accreditations to suspensions, terminations, online training requests, face to face training requests and any other tasks related to the operational nature of broker partners ongoing requirements. Pro-actively promote HSBC through quarterly broker reviews. Increase accreditation numbers through pro‑active relationship and data driven initiatives. Ensure compliance to HSBC process and procedures with 100% CMA (Controls Monitoring Authority). To be successful in this role, you will need: Bachelor’s degree in a Finance and/or business‑related field preferred. Administration experience preferably with knowledge of mortgage products, services and systems. Experience with a territory sales team and CRM systems. A positive, can-do attitude and the capacity to handle high volumes of enquiries and requests. Experience with data analytics through excel and CRM territory management systems. The ability to demonstrate initiative to focus on the important details to deliver a high‑quality professional service. Strong relationship and stakeholder management skills (both internally/externally). The ability to multi-task across a wide range of daily tasks and support requests in an efficient and effective manner. Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #J-18808-Ljbffr