Technician Team Leader

Technician Team Leader – Hilti Australia Drive excellence in repair operations and team success. The Technician Team Leader is responsible for strengthening Hilti’s customer relationships and improving our market position by delivering outstanding repair and After Market Services that exceed customer needs and outperform competitors in quality, service level, and value. This position is also the Australian Expert Technician responsible for all maintenance and repairs of Hilti’s semi‑autonomous drilling robot, the Jaibot. What You’ll Do Leading and developing a high‑performing team of Technicians Conducting all repairs for the Jaibot as necessary, prioritising Jaibot repairs to limit customer downtime and to ensure an outstanding customer experience. Utilising strong technical expertise to repair robotic, electrical, software, and mechanical Jaibot components. Enhancing Hilti’s operational effectiveness by analysing organisational structures, systems, and procedures within the After Market Services (AMS) division. Identifying inefficiencies, recommending improvements, and supporting strategic initiatives that elevate customer satisfaction, team performance, and service quality. Developing and implementing strategies to improve operational efficiency and service delivery. Facilitating change management and continuous improvement initiatives. Supporting technical and procedural innovations across AMS. Ensuring compliance with health, safety, and quality standards. What You’ll Bring Bachelor’s Degree in Engineering. Managing and coaching experience with a team of 6+ members. Experience in repairing complex power tools. Proven track record of achieving targets, KPIs, and tight deadlines. Exemplary time management skills. Continuous improvement mindset with experience driving a safe work culture. Excellent analytical and data interpretation skills. Ability to collaborate and build strong relationships with a range of stakeholders across functions and levels. Demonstrated experience in managing dynamic operations and process changes. Exposure to LEAN process systems would be advantageous. Can effectively explain and communicate targets to team members, translate KPIs, and link back to business. What’s In It for You A competitive salary base and bonus. An extra week of leave – i.e. 5 weeks leave. Leave loading of 17.5% – i.e. you are paid an additional 17.5% of your salary for the days you take annual leave. Two (2) paid days per year to give back to your community & volunteer. Access to Converge EAP – you and your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition). A diverse and inclusive culture – with over 39 different nationalities at Hilti Australia. Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. Why Hilti Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Construction, Industrial Machinery Manufacturing, Civil Engineering #J-18808-Ljbffr