Boutique Manager

Overview Boutique Manager - Jaeger-LeCoultre, Sydney. Jaeger-LeCoultre is looking for a Boutique Manager who will be responsible for the overall management of the boutique in Sydney. The role reports to the Senior Commercial Manager with a dotted reporting line to the Regional Retail Manager and is responsible for building and implementing local strategies and directing the team to develop sales, CRM and client service within the boutique. Responsibilities Advising, Clienteling & Business development aligned with Maison Identity Ensure boutique objectives achievement (turnover, clients, portfolio development) Define and implement the business development strategy and boutique action plan in collaboration with Retail Manager Work with the Commercial and Retail Manager to develop action plans to grow clientele and boutique business Partner with the CRM Manager to implement clienteling strategies to improve new clients’ acquisition and loyal clients’ retention Be a referent for the Maison, watchmaking know-how and develop knowledge on the competition Ensure exceptional client experience and maintain the highest degree of courtesy and professionalism Be an ambassador for the Maison inside and outside of the boutique Collaborate with CRC Ambassadors and Online retail team Handle customer repair requests efficiently and professionally Maintain consistent, high standards of cleanliness, presentation and customer service Manage and develop team Support and challenge team members to reach targets through boutique floor presence, coaching, 1-to-1 meetings, feedback, and training, in coordination with the Training Manager Set, implement, and monitor individual and collective sales and development plans for the team based on retail KPIs Lead regular team meetings to ensure targets and client experience best practices are understood Manage administrative and HR tasks Define sharing of roles and responsibilities in the boutique Actively recruit, maintain talent pipeline, and onboard new team members Boutique Operations Ensure compliance with Group policies and Maison’s commercial rules Oversee safety and security of the boutique, stock and premises Ensure operating procedures are followed (stock management, product handling, security, audits, financial processes) through management of stock and Sales Administrator and the sales team Manage daily setup and breakdown of the boutique for opening/closing What about you? 7-10 years of retail management, preferably in luxury watches and jewellery Ability to develop long-term and sustainable client relationships and business Ability to represent the brand, maintain relationships with the watch community, and host in-boutique events with support from marketing Excellent communication skills Available to work retail hours including weekends Proven success in people management and developing diverse teams Flexible mindset with the ability to embrace changes Excellent analytical, organizational, and interpersonal communication skills Proactive approach to analyzing business and human resource needs Ability to motivate and develop the team Why join us? You are our best asset. By joining Jaeger-LeCoultre, a world of opportunities will open to you. You will access a customized training program. As a Maison, we work to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program “Make Our Time Better”. Our Maison values Openness – A curiosity that encourages discovery and exchange, drawing inspiration from others and from beautiful things. The momentum to maintain a fresh perspective on ourselves and a drive to discover and innovate. Inner Fire – The soul of our Manufacture. Inner strength that nourishes enthusiasm and commitment to our work and timepieces. It is our passion to share and a spark that drives our products and beyond. Excellence – Excellence governs our behaviour, thinking and decisions. It stems from disciplined work ethic and a continual drive for precision and quality. Care – Guides our relationship with the world and others, balancing inventiveness and humility, mastery and empathy, translating into benevolence with customers. #J-18808-Ljbffr