Customer Sales Administrator

Play a pivotal role in managing customer accounts and ensuring smooth operations across our Fertiliser business Join a trusted WA organisation with opportunities for growth and development Full time, 12-month fixed term opportunity based in Kwinana CSBP Fertilisers - We’re here for better growth At CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth – for our people, growers and communities. Agriculture has come a long way, over 120 years, and CSBP Fertilisers have been there every step of the way. As industry leaders in soil nutrition, we proactively invest in cutting‑edge research, technology, and digital solutions to promote sustainable nutrient management practices, ensuring safer and more sustainable food production while supporting growers and local communities. CSBP Fertilisers is proud to be a part of Wesfarmers Limited, one of Australia’s largest publicly listed companies. Wesfarmers Chemicals, Energy and Fertilisers (WESCEF) portfolio of businesses supplies fertilisers that enrich the crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries. Targeting Net Zero scopes 1 and 2 by 2050, WesCEF companies are known for positive culture, commercial success, and business growth opportunities. WesCEF has operations around Australia and employs around 1,500 people nationally. About the Role: Are you passionate about delivering exceptional customer service and building strong relationships? Join our team as a Customer Sales Administrator and play a key role in supporting our sales team, customers, carriers, and distribution agents. As a Customer Sales Administrator, you will be the primary contact for customers within your district, ensuring smooth account management and providing professional support across all aspects of their business requirements. This role involves coordinating contracts, orders, managing accounts, resolving issues, and assisting with pricing and service requests. You’ll work closely with Area Managers and internal teams to deliver outstanding customer experiences. Your key responsibilities will include: Full customer account management, including contract management, order processing and invoicing. Act as a key contact for customers, carriers, and distribution agents. Support Area Managers with pricing, quotes, and seasonal offers. Coordinate product deliveries and liaise with carriers to meet customer needs. Manage rebates, credits, and service requests. Assist with system issues and maintain accurate customer data. About you: Previous experience in administration, customer service, or similar roles. Strong systems knowledge (Microsoft Office, ERP systems such as JDE, SAP, Dynamics 365). Excellent problem‑solving skills Strong interpersonal and communication skills Great organisational skills with the ability to handle and prioritise multiple tasks Proven ability to deliver exceptional customer service and effectively manage challenging situations We value our employees by offering: Competitive remuneration Employer parental leave payment up to 18 weeks Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group Access to a range of employee benefits across WesCEF and Wesfarmers. Why WesCEF? Right now at WesCEF, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day. We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces a mix of thinking, skills and experiences, which in turn helps us deliver innovation and improved business results. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence, and/or reference checks. We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible. Agency applications will not be accepted. #J-18808-Ljbffr