Customer Experience Officer
vor 1 Woche
Overview Join to apply for the Customer Experience Officer role at City of Parramatta . Get AI-powered advice on this job and more exclusive features. At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, including conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement. Responsibilities Deliver membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities. Provide high level service to customers of the centre face-to-face, via email or telephone relating to activities and programs. Promote centre activities and benefits to enquiries, leads and prospects. Administer facility transactions, undertake financial reconciliation and shift reports. Maintain the Customer Record Management platform, including guiding customers in its use. Deliver customer service excellence with knowledge of all services and programs. Qualifications Proven experience in delivering exceptional customer service. Ability to work independently with minimal supervision Flexibility to work a 7-day rotating roster across multiple facilities. Paid NSW Working with Children Check Clearance Previous experience in busy customer-based environments Cash handling experience and/or operation of Point-of-Sale systems Experience working independently and within a team Efficient at using online platforms for transactions and customer management AUSTSWIM or Swim Australia Teacher qualifications (Desirable) Pool Lifeguard Certificate (Desirable) Current Australian First Aid (Level 2) and current CPR Certificate (Desirable) Fitness Qualifications (Desirable) What’s On Offer Casual Opportunities We are offering an attractive hourly rate of $33.19 plus 25% casual loading. How To Apply Candidates must apply online. A Paid Working with Children Check must be uploaded as part of your application. Applications close 9pm Thursday 18 September 2025 and will not be accepted through any other medium. Important Information As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. This position requires a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection. The City of Parramatta supports a Drug and Alcohol-free working environment, and employees may be subject to random testing. Council is committed to child safety and is guided by the NSW Child Safe Standards. For more information, visit the City of Parramatta Child Safe Framework. Inclusion, Diversity and Belonging lies at the heart of our recruitment. We are committed to a diverse and inclusive workplace and hire people with a wide variety of skills and backgrounds. We are dedicated to reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note: you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply. #J-18808-Ljbffr
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Principal Tech Services Officer
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Principal CRM
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City of Parramatta Council, Österreich Customer Data VollzeitA government environmental organization in Parramatta is seeking a Principal Technical Services Officer focused on Customer Data to lead the management of their CRM system. This role involves overseeing system development, ensuring data quality, and collaborating with various teams to enhance biodiversity outcomes across New South Wales. The ideal candidate...
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Training Officer
vor 3 Wochen
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Lead Application Developer
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Senior Service Officer Payroll
vor 2 Wochen
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Administrative Officer
vor 1 Woche
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GIPA Information Access Officer
vor 2 Wochen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Right to Information Officer to facilitate applications under the GIPA Act. The role demands strong organizational and critical-thinking skills, ensuring compliance with legislation while providing exceptional customer service. Ideal candidates will thrive in a busy environment, manage high workloads, and...
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Right to Information Officer
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitApply for the Right to Information Officer role at NSW Department of Customer Service. Right to Information Officer SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work‑related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. About the role The Right to Information...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
