Front Of House Manager

Switch Lifestyle is hiring a Full time Front Of House Manager role in Narre Warren, VIC. Apply now to be part of our team. Requirements for this role Flexible hours available More than 4 years of relevant work experience required for this role Expected salary: $70,000 - $80,000 per year Position Overview The Restaurant Supervisor at Switch Lifestyle plays a key role in ensuring the smooth and efficient operation of the restaurant. This includes overseeing day-to-day activities, ensuring high-quality guest service, managing staff, and maintaining a positive atmosphere. The Supervisor will work closely with the Restaurant Manager to meet operational goals, improve service delivery, and enhance the overall customer experience. Key Responsibilities Staff Supervision & Training Supervise, train, and motivate restaurant staff to maintain high service standards. Provide guidance and support to servers, kitchen staff, and other team members. Conduct staff performance evaluations and provide feedback to foster improvement and growth. Ensure all employees adhere to restaurant policies and safety standards. Customer Service Ensure that all customers receive exceptional service the moment they arrive until they leave. Handle customer complaints and resolve issues efficiently and professionally. Maintain an inviting and friendly atmosphere for guests. Encourage guest feedback to continually improve service and address any areas for improvement. Operations & Coordination Assist in the management of restaurant operations, ensuring that it runs smoothly and efficiently. Oversee the setup and breakdown of dining areas, ensuring cleanliness and organization. Monitor inventory levels of supplies and food items, placing orders when necessary. Maintain consistent communication with kitchen and bar staff to ensure smooth service. Ensure the restaurant is compliant with health, safety, and sanitation regulations. Financial & Cost Control Monitor labor costs and help with scheduling to optimize staffing levels. Assist in managing inventory and ordering supplies as needed to avoid waste and maintain budget. Support the Restaurant Manager in tracking sales and analyzing revenue trends. Assist in enforcing cash handling policies and procedures, ensuring accurate till reconciliations. Marketing & Promotion Assist with promotional activities and events to increase customer engagement. Maintain knowledge of the restaurant’s menu and any new offerings to provide detailed information to guests. Help promote loyalty programs and special deals to drive repeat business. Team Collaboration Work closely with the Restaurant Manager and other supervisors to ensure effective communication and problem resolution. Participate in team meetings and collaborate with management to identify areas for improvement. Foster a positive, respectful work environment that encourages team collaboration. Qualifications Proven experience in restaurant or hospitality management, ideally in a supervisory or leadership role. Strong leadership skills and the ability to motivate and manage staff. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and stay calm under pressure. Knowledge of food and beverage service standards, health and safety regulations. Proficiency with POS systems and basic financial management. Ability to handle difficult situations and resolve conflicts effectively. Flexibility to work nights, weekends, and holidays as needed. Desired Skills & Attributes Passionate about providing excellent customer service. Positive and professional attitude. Detail-oriented and organized. Strong problem‑solving abilities. Ability to multitask and manage time efficiently. Enthusiastic about team-building and development. Benefits Competitive salary. Staff meals and discounts. Opportunities for career advancement within the company. A dynamic and exciting work environment. Additional Benefits Employee discount. Professional development assistance. Job Details Job Types: Full-time, Permanent Pay: $62,000.00 – $70,000.00 per year Work Location: In person #J-18808-Ljbffr