Client Service Administrator

Work at the office in The Junction, close to shops and the beach Enjoy 1 Roster Day off per month Join a team that will offer you a strong focus on training and development If you’re someone who has strong administration skills, enjoys engaging with clients, and approaches work with a people-first mindset, this could be the perfect opportunity for you About the company Australian Financial Risk Management (AFRM) has been a leader in the Australian Risk Advice industry for over 28 years, supporting more than 3,500 clients nationwide. AFRM’s client value proposition is to protect people from financial hardship when things go wrong. AFRM believes that great insurance advice leads to the best possible claims and health outcomes for clients. Committed to prioritising people before profit, AFRM's success is fueled by a cohesive team with shared values of Respect, Honesty, Integrity, Fairness, Ethics, and Care. About the opportunity This is an excellent role for someone who thrives in administration, is a natural problem solver, demonstrates resilience, and genuinely enjoys helping others. As a Client Service Administrator, you will support AFRM clients and the adviser team, helping to enhance client satisfaction and ensure positive outcomes during some of life’s most important decisions. Liaising directly with clients and insurers, via email, phone, MS Teams video conferencing, and face to face meetings Co-ordinating client and insurer communications Assisting with compiling documents for new business, review clients and general related documents General administrative support including typing and finalisation of correspondence Receiving and responding to telephone calls Assisting Directors, advisers and claims manager requests Scheduling appointments into adviser calendars Updating insurance policy information Co-ordinate Adviser workflow meetings Seeing through entire process of new insurance contract submission with insurer General support for clients to ensure the best possible experience The benefits In addition to a rewarding role where you can utilise your administration experience and people skills, you’ll also enjoy one rostered day off each month. This RDO supports a healthy work–life balance, giving you time to attend personal appointments or enjoy an extended long weekend. Group Salary Continuance insurance coverage Employee Assistance Program support services Access to Fitness Passport program About you We’re looking for someone who demonstrates: Experience working in a busy administration environment A proactive mindset and natural curiosity to understand client needs Strong attention to detail Resilience and the ability to seek guidance and troubleshoot challenges Passion for delivering high-quality work Accurate and precise data entry skills, to ensure effective use of CRM system and Kanban style workflow management system. Professional presentation with excellent verbal and written communication Good working knowledge of the MS Office Suite and Outlook A positive attitude and willingness to learn all aspects of the business An inquisitive, compassionate and helpful nature, underpinned by genuine care for others Overall life experience and a willingness and commitment to learn is what is required in ideal candidates Experience in the Finance or Insurance industry is desirable, but not essential. How to apply To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Olivia Evans on or for a confidential discussion. Alternatively, click Apply to submit your introductory letter and CV. Applicants are encouraged to apply early as interviews will commence imminently. At Peoplefusion we don’t just accept diversity and inclusion —we celebrate it We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us. #J-18808-Ljbffr