Team Leader

Trilogy Care is one of Australia’s fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need. We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. It’s not just about compliance - it’s about making a real difference for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued. We’re growing fast and looking for a confident team leader to guide our Care team. Working under clinical supervision, the Team Leader oversees a dedicated team of Care Partners, ensuring delivery of exceptional person-centred care to care recipients. This role leads a team, provides supervision, coaching, and sets clear expectations for best practice. The Team Leader will lead by example, respecting the choices of care recipients, delivering high-quality outcomes, and upholding integrity, transparency, and ethical standards in all actions. Further, this role fosters a culture of ownership, innovation, and wellbeing, prioritising continuous improvement, the safety and empowerment of care recipients and staff, and the responsibility for delivering exceptional care. What You’ll Do Lead, mentor, and support a team of Care Support staff delivering high-quality, phone-based aged care services. Oversee day-to-day operations, ensuring consistent performance against key service metrics and quality standards. Track KPIs and use advanced, data-driven insights to guide team coaching, workflow optimisation, and service improvements. Proactively resolve client escalations and apply effective conflict management to sensitive situations. Facilitate regular team check-ins and development sessions to foster engagement, clarity, and professional growth. Collaborate closely with compliance, care coordination, and operations teams to lift overall service delivery and maintain alignment with regulatory standards. Continuously improve customer support processes, onboarding frameworks, and remote care management workflows. What You’ll Bring Tertiary qualification or Certificate in Ageing Support (highly desirable) Minimum 2 years' leadership experience in a human services setting (e.g. aged care, disability, NDIS, or health support) Demonstrated success in team development, performance management, and service delivery Exceptional verbal and written communication skills tailored to diverse contexts (e.g. care plans, progress notes, regulatory documentation) Strong interpersonal skills with the ability to mentor, coach, and engage team members effectively Proven problem-solving and conflict resolution capabilities Advanced ability to use data to inform decision-making and improve team and service outcomes Skilled in interpreting policy and regulatory material and applying it practically in care management Confident using Microsoft 365, CRMs, and digital care platforms in a fast-paced, high-volume, remote-first environment Why Join Trilogy Care? Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets Vibrant team culture and regular social events Opportunities for career mapping and career progression within the company Access to Fitness Passport to support your health and wellbeing EAP support for you and your immediate family Enjoy a wide range of employee benefits and discounts - including savings on groceries, fuel, utilities, wellness, and novated leasing. Unlock Your Potential with Trilogy Care Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care works. At Trilogy Care, we’re going beyond compliance and coordination - applying AI, automation, and smart design to create better client and employee experiences. Here, every staff member has access to generative AI tools, training, and time to experiment - not just the tech team Whether you’re in finance, people & culture, growth, or support, your ideas will be celebrated and rewarded. Please note To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding. For any questions about this role, please contact Faith on 4*** or email ***********@trilogycare.com.au We appreciate the interest of recruitment agencies; however, we kindly ask that no calls or unsolicited resumes be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees associated with unsolicited submissions. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr