Administration Officer

$76,377 - $81,907 + Super + Salary Packaging Act for Kids is a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk. With over 25 centres nationally, we have supported thousands of children and their families for more than 30 years. Our teams are at the heart of everything we do, and we are united by a single purpose tohelpkeep kids safe, heal from trauma and lead happy lives and thrive. Working With Us Make a difference every day in a values-led organisation. We’re more than just a workplace—we’re a community built on shared values: Professional, Ethical, Caring, Courageous, and Collaborative . We’re proud to be recognised for our commitment to inclusion and employee wellbeing: Inclusive Employer named by Diversity Council Australia. Employer of Choice awarded in 2019, categories including Health/Wellbeing; Leadership; + Work-Life Balance. Supportive culture that encourages diversity, wellbeing, and work-life balance. What We Offer At Act for Kids, our people are the heart of everything we do. We’re proud to offer: Extra leave , including wellbeing days, parental, study, exam, and pet leave. Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment. Fitness Passport including discounted fitnessmemberships to a range of facilities for you and your family. Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals. Ongoing professional development through our annual PD fund and structured support. Flexible work arrangements and a team that truly values what you bring. About the Position We are looking to welcome a part-time (0.6 FTE) Administration Officer to provide high levels of customer service whilst efficiently and respectfully managing reception, incoming phone calls and all correspondence for the Cairns Sexual Abuse Counselling Service Team. This is a great opportunity to contribute to the wellbeing of children and families. Level 3 SCHCADS Award. Salary range: $76,377 - $81,907 (pro-rata) + Superannuation. Part-time, Government funded position until 30 June 2028 with possible extension. Key Responsibilities Efficiently and respectfully manage reception, incoming phone calls and all correspondence, including emails. Provide high levels of customer service including receiving, screening and processing enquiries and referrals. Interact in a professional and courteous manner with all families, community members and visitors. Provide clerical and administrative support to staff.Manage the secure handling and storage of client files and general files, including uploading information into client files. Cert III in Business Administration or equivalent (preferred). At least two years’ experience providing administrative support to a busy office, preferably in the human services or therapeutic industry. Proven strong administration skills and an ability to multi-task. A high level of proficiency using all Microsoft Office applications. Excellent communication and interpersonal skills. Other Requirements Eligibility for a Working with Children Check or professional exemption. Legal ability to work in Australia (proof of eligibility required). How to Apply Click on ‘Apply Now’ to submit your application. Applications will be reviewed as received. Please include: A resume. A cover letter addressing the key responsibilities of the role. We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities. If you require any adjustments or support to participate in the recruitment process equitably, we encourage you to reach out to the contact person below. Your information will be treated confidentially. #J-18808-Ljbffr