Customer Onboarding

* Part time (three days) and Full time opportunities available* Hey customer service rockstar. You know what's not OK? Outdated systems, knotty processes and red tape stopping you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way… If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. We're building something new We started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies. We added some curiosity and bravery. And we built a team of legends. We've now launched the Bank, but it isn't static. This is a journey that's only getting started. Everything will be shaped by our customers, as we use insights to guide what features and functions, we build next. This is your chance to help us build something people genuinely love. A bank that's with them, not above them. A tech-first banking experience built around their needs, to set a new standard in digital banking. Check it out: We need industry stirrer-uppers You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new. Specifically, a Customer Onboarding & Verification Specialist who won't be boxed in by job title * Part time (three days) and Full time opportunities available* You'll play a key role in shaping and delivering this new division by managing the full spectrum of onboarding and risk operations. This includes creating a secure and seamless onboarding experience, performing KYC and ID verification, supporting fraud and scam investigations, and ensuring AML/CTF compliance. You'll also collaborate with teams across the Bank to protect customers and maintain a strong culture of trust and transparency. What matters Experience in customer onboarding, KYC/KYB, screening, or operational processing in banking or financial services Familiarity with screening tools and processes (e.g., PEP, sanctions, adverse media). Strong attention to detail and ability to work in a fast-paced, high-volume environment Customer service experience across digital platforms is highly desirable Ability to deal with ambiguity and make informed decisions without always having all of the necessary information Imagine the lovechild of a fintech startup and a big four bank Whilst we're starting from scratch, we're doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank's success in the UK) and the financial muscle of AMP's 175 year heritage. Take that. Add you. Shape who we become. So, there are still a lot of unknowns. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are. And we're 110% in this together. So, you won't go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It's about moving fast, working together and being transparent in everything we do. This is how we'll make AMP Bank happen. It's not for everyone, but it might be for you Real ownership, early: You'll have the autonomy to own projects, make decisions, and make a genuine impact from day one. No waiting around-this is your chance to shape the future Cross-functional teams: You'll be working alongside tech, product, and customer teams. When something needs fixing, we fix it together. It's fast-paced, it's hands-on, and it's how real progress happens Growth opportunities: Whether you see yourself stepping into a leadership role and building your own team, or moving across different functions, there are real opportunities here. Internal movement is our thing, and as AMP Bank grows, so do you. So, roll up your sleeves. There's work to be done. Sure, it's going to be a fast, furious, challenging ride. It's new for us too. But that's the thrill of it. So, roll up your sleeves and burn your suit. There's work to be done. Let's build the bank you wish existed Let's get rid of the old school, the outdated and bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr