Client Service Officer
vor 3 Wochen
Client Service Officer About the Role Premier provider of investor services, seeking an experienced Client Service Officer to join our Custody Operations team in Melbourne. This critical role ensures we provide a pro‑active, high‑quality customer service experience to our diverse range of domestic and international clients, including both investors and intermediaries. You will be the first point of escalation for clients and will coordinate with global operations teams to service client needs across cash, trade support, and corporate actions. The most important aspect of this role, beyond excellent client service, is a deep knowledge and experience of the inner workings of international markets and custody products. Key Responsibilities Receive and proactively manage all incoming client inquiries (phone, email, etc.), ensuring adherence to service standards (SLAs). Act as the first point of escalation for client problems, issues, and complaints, managing them through to resolution. Monitor query flows for international markets, working closely with global operations teams (particularly in Kuala Lumpur) to ensure response accuracy. Manage client credit requirements for each settlement day in conjunction with internal risk and credit teams. Monitor all settlement systems to ensure any issues are escalated and resolved without client impact. Assist the Implementations Team with new client onboarding to ensure a smooth transition. Prepare and distribute weekly/monthly client service reports and other management information (MIS). Participate in system testing, process improvement projects, and other client‑focused projects. Skills and Experience Essential: A minimum of 5 years of Operations or Client Service experience gained within a broking or custody environment . Essential exposure to, and strong knowledge of, international markets . Deep understanding of custody product offerings (Equities, Fixed Income, FX, Asset Servicing, Cash) and end‑to‑end business flows. Proven experience in a client‑facing role with a proactive and quality service focus. Strong background and experience in back‑office processes. Exceptional communication skills, with the ability to explain difficult concepts clearly. Highly organized, with a proven ability to prioritize work and meet deadlines. Ability to work effectively in a team environment with minimal supervision. Desirable: Finance, commerce, or business‑related tertiary qualifications. Knowledge of SWIFT. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr
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Client Service Officer
vor 11 Stunden
City of Brisbane, Österreich Queensland Police Service VollzeitJoin to apply for the Client Service Officer role at Queensland Police Service . Looking for a career that makes a real impact on community safety? Join Policelink, a 24/7 contact centre supporting the Queensland Police Service. You’ll manage urgent and non‑urgent enquiries, using your communication, client service, and problem‑solving skills to help...
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Client Service Officer
vor 12 Stunden
City of Brisbane, Österreich Queensland Police Service VollzeitLooking for a career that makes a real impact on community safety? Join Policelink, a 24/7 contact centre supporting Queensland Police Service. You'll manage urgent and non-urgent enquiries, using your communication, client service, and problem-solving skills to help keep Queensland safe. With over 2 million contacts annually, every day is different. Be part...
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Station Client Service Officer
vor 4 Wochen
City of Moreton Bay, Österreich Queensland Police Service VollzeitAs a Station Client Service Officer, you will serve as the first point of contact for members of the public attending a police station. In this role, you will assist the Officer in Charge and first response officers in delivering high-quality service to the community. You will also provide essential administrative support within the station, competently...
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Client Services Officer
vor 3 Wochen
City of Greater Bendigo, Österreich Victorian Aboriginal Legal Service VollzeitThis is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. Please note: This opportunity is only available to Australian Aboriginal and/or Torres Strait Islander people. Location: Bendigo, VICEmployment Type: Full-Time | Fixed Term (with potential to become...
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Client Service Officer
vor 3 Wochen
City of Melbourne, Österreich Mercer VollzeitJoin to apply for the Client Service Officer role at Mercer We are seeking a talented individual to join our Client Service team at Mercer . This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Client Service Officer , you will act as a critical link between...
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Client Services Officer
vor 10 Stunden
City of Melbourne, Österreich Fiducian Financial Services VollzeitFiducian Financial Services – Mulgrave VIC Are you a skilled Client Services Officer looking to develop your career within the financial services industry? We are a nationally recognised Financial Services company seeking a dedicated individual to join our team as a Client Services Officer. The position is based in our Mulgrave office and offers a...
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Client Service Officer
vor 3 Wochen
City of Melbourne, Österreich Marsh & McLennan Companies VollzeitCompany:Mercer Description: We are seeking a talented individual to join our Client Service team at Mercer . This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Client Service Officer , you will act as a critical link between our clients and financial...
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Client Service Officer
vor 4 Wochen
City of Melbourne, Österreich Ambition Group VollzeitClient Service Officer We’re looking for a proactive Client Service Officer to support both domestic and international custody clients on a contract basis. This role is central to ensuring smooth day-to-day operations across trade support, settlements, and corporate actions, while maintaining high service standards and acting as a key escalation point. Key...
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Client Services Officer
Vor 7 Tagen
City of Melbourne, Österreich Michael Page Australia VollzeitOverview Are you Passionate about Crypto? Are you interested in launching your career in the world of brokerage? About Our Client This role is with a professional organisation in the financial services sector. As a small-sized company, they pride themselves on delivering tailored solutions and maintaining strong relationships with their clients. Their...
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Client Services Officer
vor 10 Stunden
City of Melbourne, Österreich The Gild Group VollzeitAbout Us The Gild Group is one of Australia's fastest growing fully integrated multidisciplinary professional services firms with a comprehensive suite of best-in-class services across wealth, accounting, finance, legal, insurance, venture capital, incentives & grants and marketing. We are committed to creating lasting positive impact for our employees, our...
