Office manager

Job Details Position: Office ManagerLocation: Joondanna, Western AustraliaCompany: SuperPro Cleaning ServicesEmployment Type: Full-timeReports to: General Manager / Director About Us SuperPro Cleaning Services provides high-quality commercial, residential and end-of-lease cleaning services in and around Perth. We pride ourselves on being professional, reliable and environmentally conscious, and our clients trust us to deliver cleaning solutions tailored to their needs. We’re now seeking a skilled Office Manager to oversee the day-to-day administrative operations of our office and support our team to deliver outstanding service. Role Overview As Office Manager, you will organise, coordinate and control the administrative functions and resources of our office environment. You’ll ensure efficient workflows, effective support for our operational team (cleaning staff, scheduling, client services), and contribute to our growth and organisational standards. Tasks Contribute to planning and reviewing office services, including setting priorities and establishing office service standards. Allocate resources including human resources (administrative and support staff), office space, equipment and supplies. Assign work to staff, monitor performance and provide supervision, training and development support. Manage records, accounts and administrative systems (eg: invoicing, payroll, client records, scheduling systems). Liaise with internal and external stakeholders (cleaning teams, subcontractors, clients, suppliers) to coordinate business operations and resolve issues. Ensure office equipment/systems are maintained and that supplies are managed under budget constraints. Maintain compliance with occupational health & safety regulations, company policies and relevant legislation. Support personnel activities such as recruitment, onboarding, performance reviews, payroll and training administration. Oversee scheduling and dispatching of cleaning teams, ensuring alignment between client bookings and resource availability. Manage client service requests and interactions via phone/email, ensuring timely and professional responses, and liaise with operations to maintain service quality. Maintain inventory of cleaning supplies and office equipment, manage procurement, supplier liaising, and cost-control. Monitor and assist with invoicing, client billing and financial administration in coordination with the company bookkeeper/accountant. Produce and maintain key performance and service reports (eg: client satisfaction, turnaround times, team utilisation) and provide input into continuous improvement initiatives. Work closely with leadership to support business growth, including assisting with marketing, client acquisition efforts, and operational process improvement. Skills & Experience Required Proven experience in an Office Manager or similar supervisory administrative role; ideally within a service-based small to medium enterprise. Excellent organisational, multitasking and prioritisation skills. Strong communication and interpersonal skills; comfortable liaising with clients, staff and suppliers. Competence with office software (MS Office suite), scheduling/CRM systems, and— ideally— invoicing/accounting software. Why Join Us? Be part of a growing local business focused on delivering exceptional cleaning services in Perth. Opportunity to shape and manage office operations from the ground up and contribute to company culture and performance. Supportive team environment and chance to make a major impact on business efficiency and client satisfaction. #J-18808-Ljbffr