Administration Officer

About The Role Join Team Global Express as an Administration and Operations Support Officer at our Gold Coast site. In this dynamic and fast-paced role, you’ll provide high-level administrative and customer service support to ensure smooth day-to-day operations across the freight and logistics network. This is a full-time position, working Monday to Friday, 9:00am to 5:00pm. Key Responsibilities Responding to customer and internal enquiries in a professional and timely manner Preparing quotes, managing follow-ups, and coordinating delivery bookings Investigating delivery issues, damaged freight, and redirections with internal teams Reviewing and correcting freight documentation and delivery schedules Running daily and weekly reports to support freight planning and operational audits Supporting key national accounts with order tracking and communication Managing freight appointments, undelivered items, and delivery planning Assisting with data entry, rate audits, and internal cost reconciliations as needed Providing backup support during peak periods or staff absences What You’ll Bring Strong administrative and organisational skills with high attention to detail Excellent verbal and written communication skills A proactive, customer-focused mindset with a strong sense of accountability Confidence using computer systems and handling multiple tasks simultaneously A team-oriented attitude with the ability to work collaboratively across departments Previous experience in transport, logistics, or a similar fast-paced environment (preferred) Flexibility to assist with additional duties and occasional overtime during busy periods A professional, reliable, and safety-conscious approach to work About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. Why TGE: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What We Offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond Our Commitment to Inclusion We celebrate difference and are committed to a diverse and inclusive workplace. As an Equal Opportunity Employer, we welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples. We acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our Recruitment Process Applying for a job starts with an online application form, followed by potential online assessments and a virtual or in-person interview. The final step includes pre-employment checks, such as a criminal history check, a medical assessment including fitness to work, and drug & alcohol screening. Other Things To Note Please share your pronouns and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please monitor your junk/spam folders for updates. TGE has been listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Location: Gold Coast, Queensland, Australia #J-18808-Ljbffr