Hospitality & Events Operations Manager

The Hospitality & Events Operations Manager is responsible for the planning, coordination and delivery of hospitality services across Work Club’s premium venues, including corporate events, conferences, member services and multi-site operational functions. The role ensures that all hospitality and service operations meet brand standards, deliver exceptional client experiences, and support the commercial goals of the business. Key Responsibilities Operational Management Oversee day-to-day operations of hospitality and event services across multiple Work Club locations. Develop and implement operational procedures, service standards and quality controls. Manage venue utilisation, space allocation and operational readiness for events and member services. Client & Stakeholder Management Lead client engagement activities, including consultations, proposals, venue walk-throughs and post-event feedback. Maintain relationships with corporate clients, members, suppliers and strategic partners. Ensure delivery of high-quality hospitality and service experiences that align with Work Club’s premium brand. Event & Conference Coordination Coordinate end-to-end delivery of corporate events, conferences and hospitality activations. Supervise event logistics, including supplier management, staffing, bump-in/bump-out and on-the-day operational leadership. Evaluate event performance, reporting on financial and operational outcomes. Monitor budgets, revenue targets and cost efficiencies across hospitality and event operations. Prepare operational reports, forecasts and utilisation metrics for management. Contribute to the development of new hospitality offerings and commercial service enhancements. Supervise and train team members across hospitality, events and front-of-house functions. Coordinate rosters, workflows and performance management. Foster a culture of premium service, safety and operational excellence. Financial & Commercial Management Monitor budgets, revenue targets and cost efficiencies across hospitality and event operations. Prepare operational reports, forecasts and utilisation metrics for management. Contribute to the development of new hospitality offerings and commercial service enhancements. People Leadership Supervise and train team members across hospitality, events and front-of-house functions. Coordinate rosters, workflows and performance management. Foster a culture of premium service, safety and operational excellence. Compliance & Standards Ensure compliance with work health and safety requirements and venue regulations. Maintain accurate operational documentation, incident reporting and supplier contracts. What We're Looking For Proven experience in events management, ideally within a fast-paced, multi-project environment. Demonstrated success in client relationship management within the conferences and events sector. Strong understanding of project management principles, including scheduling, budgeting, and resource allocation. Creative and innovative thinker with the ability to generate fresh ideas and execute them effectively. Highly motivated, self-directed professional with excellent problem-solving skills and attention to detail. Exceptional communication skills, both verbal and written, with a polished and professional demeanor. Ability to manage competing priorities independently while maintaining a high standard of organisation and presentation. Strong interpersonal skills with the confidence to engage and collaborate with stakeholders at all levels. Commitment to delivering outstanding customer service and fostering positive first impressions in every interaction. What We Are Offering Become part of a prestigious and well-regarded premium brand, offering a stylish, modern workspace with hotel-style concierge services and luxurious end-of-trip facilities across Australia Flourish in a culture that celebrates diversity, fosters innovation, and encourages personal development, all while promoting health, well-being, and work-life balance Enjoy exclusive discounts on products and hospitality services to enhance your lifestyle Employee benefits and access to exceptional amenities designed to support your professional success and overall well-being About Company We curate spaces and experiences that are inspiring a renaissance in how we live, work and connect. We cater to thinkers, innovators, and lifelong learners; to those who seek elevated environments that pave the way for a more connected and curious future. Whether you find yourself in one of our meticulously designed clubs, dining in our experiential restaurants, drinking in our concept bars, browsing our retail boutiques, or attending our events, you’ll encounter Florence Guild at every touchpoint. Florence Guild turns everyday spaces into connected precincts that, from morning to night, people do not want to leave. Our premium spaces include The Sandstones Club by Florence Guild, Work Club, Freyja, Valhalla Bar, Sagas Cafe, and experiences led by Florence Guild Presents, Florence Guild Concierge, Florence Guild Wellness and Florence Guild Connectivity. Work Type: Full time Salary: $ Job Publish: Job Expire: #J-18808-Ljbffr