Customer Success Manager

Overview This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$100,000.00/yr - A$140,000.00/yr Direct message the job poster from Sharp & Carter Opportunity A long-standing HR SaaS organisation is looking for their next Customer Success Manager - they\'ve supported thousands of businesses and well over a million users across Australia and New Zealand. You’ll join a collaborative, people-focused environment where individuality is celebrated, contributions are recognised, and continuous growth is encouraged. What’s on Offer Flexible hybrid setup: 3 days in the office / 2 days remote Pet-friendly workplace Daily access to barista-quality coffee Paid parental leave An annual leave day for your birthday, plus additional leave to support personal time or working remotely for several weeks per year Regular team social activities & wellbeing activities Mental health support including EAP services Employee benefits, perks, and salary packaging options The Opportunity - Customer Success Manager You will partner closely with your customer base to help them realise measurable value from the platform. You’ll play a key role in driving adoption, building long-term relationships, ensuring a strong return on investment, and supporting retention and account growth. What You’ll Do Partner with Account Managers to align on customer goals and portfolio strategy Support retention and satisfaction by helping customers get the most from the platform Team with Sales and Marketing to deliver customer initiatives Contribute to a collaborative and supportive Customer Success team culture Build and maintain trusted relationships with key customer stakeholders Develop strong product expertise and act as a subject matter resource Troubleshoot issues and escalate where necessary Respond to platform-related questions and provide practical guidance Translate business needs into technical outcomes using the platform Stay across product enhancements and communicate relevant updates to customers What You’ll Bring Tertiary qualification (HR, Business, IT or related areas advantageous) 4+ years in Customer Success, Client Services, Account Management within SaaS - ideally Payroll, rostering or HR SaaS. Experience with HR / Talent Management platforms Excellent communication and presentation skills Ability to grasp technical concepts quickly Strong organisational ability with attention to detail Experience in analytics, reporting, and documentation Apply now or reach out for further information Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Sales Industries Software Development and Technology Information and Media Referrals increase your chances of interviewing at Sharp & Carter by 2x Sign in to set job alerts for “Customer Success Manager” roles. Sydney, New South Wales, Australia 6 days ago Other related roles Customer Success Manager, Scaled Accounts – Sydney, NSW 6 days ago Sydney, New South Wales, Australia 2 weeks ago Customer Success Manager (Scaled), Uber Direct ANZ Sydney, New South Wales, Australia 4 weeks ago Millers Point, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 3 months ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 5 days ago Sydney, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia A$110,000.00-A$125,000.00 2 months ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 19 hours ago Sydney, New South Wales, Australia 3 weeks ago Chatswood, New South Wales, Australia 1 week ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 day ago Customer Success Manager (Founding Team) Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 5 days ago Sydney, New South Wales, Australia A$100,000.00-A$170,000.00 6 hours ago Sydney, New South Wales, Australia 2 weeks ago Manager, Customer Success ANZ ASEAN Enterprise North Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr