Education Support Officer

The Education Support Officer role is available at Macquarie University. Base pay range A$99,161.00/yr – A$109,457.00/yr Full‑time, continuing appointment Salary package: From $99,161 per annum (HEW 6) plus 17% employer’s superannuation contribution and annual leave loading. Based at the Faculty of Arts, Wallumattagal Campus, North Ryde Hybrid/flexible work arrangements may be possible The Role We are seeking a highly organised and proactive Education Support Officer to work collaboratively as part of the Educational Services Delivery team within the Faculty of Arts. This role plays a key part in enhancing the quality of course delivery and student experience by providing integrated advice and administrative support to academic staff in relation to the delivery and coordination of courses and units. Reporting to the Educational Services Delivery Manager, you will coordinate the delivery of operational and administrative support across the life cycle of courses to enhance delivery quality and student experience, ensuring excellence in service and compliance with university policies. Key responsibilities include: Providing advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors on all matters related to the delivery and administration of courses and units. Coordinating course‑level operational and administrative processes to enhance course delivery and student experience. Supporting annual course planning, including communication of key milestones and requirements, and assisting with the development of resources such as study plans and course guides. Supporting the preparation and delivery of assessments, moderation and result ratification processes, and managing grade administration and changes. Supporting the implementation of strategic course‑level initiatives as required and in collaboration with other members of the Education Services teams. Providing timetable advice internally and with central teams to coordinate and support class registration and management, with a focus on course‑level timetabling to improve student experience of learning. Acting as a liaison point for teaching staff, guest lecturers, external experts and sessional staff. Working collaboratively with university stakeholders (such as the Student Shared Services Centre teams) to identify and implement improvements to student administration processes and procedures, with a focus on continuous improvement to enhance and streamline the student experience. Supporting the management and resolution of complex student life‑cycle enquiries, processes and cases in partnership with Student Shared Services, Student Case Management and any other areas of the University as required. About You You are an organised and resourceful professional with a strong understanding of academic governance or curriculum administration in a higher education environment. You bring exceptional attention to detail, strong communication skills, and the ability to manage competing priorities in a fast‑paced setting. Your collaborative approach enables you to engage effectively with academic leaders, professional staff, and committee members, while ensuring high‑quality outcomes across governance and curriculum processes. About Us The Faculty of Arts at Macquarie University is a vibrant and interdisciplinary community that explores how humans understand and engage with the world. The faculty offers programs across the humanities, social sciences, media, communication, and creative arts, fostering graduates who are ethical, adaptable, and globally minded. The Educational Services Delivery team provides professional expertise and support to ensure the effective delivery of the faculty’s courses and programs, contributing to excellence in academic quality, governance, and the student experience. How to Apply To be considered for this position, please apply online by submitting your CV and a cover letter addressing the selection criteria for the role. Degree or tertiary qualifications in a relevant field and/or equivalent relevant experience. Experience in providing support and advice in the delivery of education and/or complex student services settings. Experience in providing data analysis and high‑quality administrative support, including annual planning documentation and project plans. Experience in interpreting and providing advice across tertiary education policies, processes, and course/unit governance structures. Time management and organisational skills with the ability to coordinate and deliver on competing deadlines. Experience in identifying, developing, and implementing administrative process improvement initiatives. Strong customer service focus and ability to work and communicate effectively with a diverse range of stakeholders. Experience in a higher education environment. Good written and verbal communication skills, including the ability to draft papers or submissions. Intermediate computer skills including Microsoft Office and database management systems and applications. Applicants must hold valid Australian work rights to be considered for this position. Role enquiries Please contact Paul Fairweather – Educational Services Delivery Manager at Submission of Applications Open Until Sunday 30 November 2025 at 11:59 p.m. (AEDT) Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advertisement early if a sufficient number of qualified applicants are received. Early applications are encouraged. Why Work at Macquarie We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five‑star rating in the QS World Rankings with the highest rating for employability. Our prime location is just a short walk from Macquarie University Metro Station and Macquarie Shopping Centre. Enjoy the benefits of working at a campus that offers: 17% superannuation Subsidised onsite parking options Flexible working options Training and professional development Discounted health insurance (Medibank) Employee Assistance Program Subsidised membership at the Sport & Aquatic Centre A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome‑focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. Seniority level Mid‑Senior level Employment type Full‑time Job function Education, Administrative, and Project Management Industries Higher Education #J-18808-Ljbffr