Service Delivery Coordinator
Vor 5 Tagen
We’re on a mission to redefine the customer experience, and we need a passionate Service Delivery Coordinator to join our team in Melbourne. Base Pay Range A$60,000.00/yr - A$80,000.00/yr Responsibilities Assist in fielding client inquiries related to service delivery, addressing concerns promptly and professionally through ticketing systems, email, messaging, and calls. Support technical and operational teams to help ensure services meet client expectations. Coordinate with internal support teams and vendors to maintain smooth day‑to‑day service operations. Identify and elevate potential service risks to management for timely resolution. Help prepare and deliver service‑related communications, including materials for regular service review meetings. Maintain regular contact with clients to support positive relationships and ensure their needs are well understood. Work with internal teams to help drive successful outcomes for clients. Communicate clearly and professionally with clients, adjusting messaging based on the audience. Collaborate with peers across technical and client‑facing teams to achieve strong customer outcomes. Act as a first point of contact for client queries and elevate issues when necessary, ensuring timely resolution. Support incident resolution using core ITIL principles and best practices. Prepare and deliver regular service performance reports for clients and internal stakeholders. Ensure compliance with internal governance, security, and regulatory requirements. What You’ll Bring A passion for providing exceptional customer service, demonstrated through empathy and understanding from all perspectives—including peers and customers. Excellent listening, negotiation and presentation abilities. A technical understanding, or the ability to learn technological product services quickly. A collaborative mindset, with the ability to work effectively across technical, operational, and client‑facing teams. An understanding of service delivery principles and a commitment to supporting high‑quality service experiences. Benefits Hybrid working with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. #J-18808-Ljbffr
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Service Delivery Coordinator
vor 2 Wochen
City of Brisbane, Österreich Hatch VollzeitJoin to apply for the Service Delivery Coordinator role at Hatch . This Service Delivery Coordinator position is with Hays Recruitment and is based in Brisbane, QLD, Australia. Our Hays Brisbane CBD office is seeking a Service Delivery Coordinator to join our internal Service Delivery team with a focus on background checks. This is a full‑time permanent...
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QLD | Service
vor 1 Woche
Gold Coast City, Österreich Service & Project Coordinator (Marine) VollzeitQLD | Service & Project Coordinator (Marine) (Full time) The Yacht Sales Co. are seeking a full‑time, permanent Service & Project Coordinator (Marine) to join our friendly, supportive team based at our Gold Coast Sales Centre at The Boat Works in Coomera, Queensland. Location: Gold Coast, Australia Role: Service & Project Coordinator (Marine) What You’ll...
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Assistant Director Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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NDIS Support Coordinator — Remote
vor 1 Woche
City of Brisbane, Österreich NDIS Support Coordinator. Permanent VollzeitA national social purpose organization is seeking an NDIS Support Coordinator to assist participants in implementing their support services. The role involves building relationships with clients and ensuring effective support delivery while monitoring NDIS plans. Ideal candidates will have experience in support coordination, excellent communication skills,...
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Assistant Director: Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Client‑Focused Service Delivery Coordinator
Vor 5 Tagen
City of Brisbane, Österreich Centorrino Technologies VollzeitA technology services company in Brisbane is seeking a passionate Service Delivery Coordinator to enhance customer experiences. In this role, you'll handle client inquiries, support technical teams, and maintain service operations. Ideal candidates will bring exceptional customer service skills and a collaborative mindset. The position offers hybrid working...
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Service Delivery Coordinator @ Hays Recruitment
vor 2 Wochen
City of Brisbane, Österreich Hatch VollzeitService Delivery Coordinator @ Hays Recruitment Join to apply for the Service Delivery Coordinator @ Hays Recruitment role at Hatch Manage background checks, support stakeholders, and deliver high-quality service Your New Company At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together. With...
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Marine Service
vor 1 Woche
Gold Coast City, Österreich Service & Project Coordinator (Marine) VollzeitA leading marine services company in Queensland is seeking a full-time Service & Project Coordinator (Marine) to manage after-sales and service works across various vessels. The ideal candidate will have strong organizational skills and must hold a valid Australian driver and boat license. Responsibilities include coordinating service works, engaging with...
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Flexible Service Delivery Coordinator
vor 2 Wochen
City of Brisbane, Österreich Hatch VollzeitA leading recruitment agency is seeking a Service Delivery Coordinator in Brisbane. This full-time role involves processing background checks, managing client updates, and collaborating with teams. Ideal candidates will have previous customer service experience and strong organisational skills. The position promises excellent training, flexible work...
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City of Brisbane, Österreich Queensland Police Service VollzeitQuality Assurance Coordinator, Queensland Police Service Lead a high‑performing Quality Assurance team and shape the future of service delivery at Policelink, where you'll be part of a 24/7 contact centre supporting the Queensland Police Service and making a real impact on community safety. The Quality Assurance Coordinator role presents an excellent...
