Senior Ict Support Officer

Full-time | Fixed-term until December2027 Level 6 | Salary from $92,646 – $100,136 +Super up to 15% matching Enjoy 5 weeks annual leave, flexible work options,and 2 paid wellness days We are looking for an experienced Senior ICT Support Officer to provide next level ICT support for City staff and stakeholders. About the Role We are seeking a personable ICT professional to join our IT team. Being the team lead for the level 1 & 2 ICT support team, you will provide the following: Provides operational leadership and guidance to team members to achieve quality outputs and work performance within agreed timescales and service standards. Manage the service desk ticket queue ensuring calls are assigned and processed to meet high quality service levels. Provides feedback, support, and coaching to team members that enables individuals to learn and develop existing and new skills to improve accuracy, productivity and overall work standards. Provides tier 2 ICT support services to City of Wanneroo staff and stakeholders by answering Service Desk phone calls and addressing Service Desk request tickets in an ICT Support system. Research, recommend, test and implement new services and technologies. Create and maintain support documentation to assist City of Wanneroo staff and stakeholders. Maintain relevant registers, databases and systems, ensuring that information is accurate, securely stored and accessible. This position may require you to work outside of normal business hours or be on call to support the delivery of service unit activities. About You The following is a list of skills and experience required for the Senior ICT Support Officer position. Qualifications, Requirements and Experience Qualification in relevant discipline such as Information Technology or other relevant industry certifications equivalent experience. Experience in providing Microsoft Technical Support, such as Microsoft: Active Directory, Exchange, Azure, Office 365, Windows Operating Systems and products. Relevant experience in a similar role is required. Possess a valid (Class C) Western Australia driver's license. Advanced experience in the efficient utilisation of information systems and technology. Skills and Knowledge Skilled in supervising the work of others, people management, providing technical assistance and support and motivating staff. Intermediate computing, numeracy and literacy skills. Intermediate organisational skills with the ability to prioritise competing tasks and projects. Intermediate research and analysis skills. Advanced customer service skills. Advanced communication and problem-solving skills. Knowledge of the practical application of occupational health and safety measures in the workplace including hazard identification in an office environment. Why join the City of Wanneroo? More Time Off 5 weeks annual leave 2 paid Wellness Days and 1 paid Volunteer Day per year 12 weeks paid parental leave Access to additional leave types: Reproductive Health, Cultural/Ceremonial, Family Responsibility and Family & Domestic Violence Leave Ability to purchase or cash out leave, depending on your needs Genuine Flexibility Flexi time arrangement This is a full-time role (76 hours per fortnight), with occasional weekend work and Council Meetings as required. Start and finish times can be adjusted within a 7am–7pm span depending on your preferences and team needs. Hybrid work may be available depending on the service area at times. Stability with Mobility Long Service Leave is portable across WA local governments Permanent roles, strong internal mobility, and sector-wide credibility A comprehensive development program with internal capability frameworks and access to funded external courses, workshops, and study leave Perks & Support Up to 15% superannuation with matching Free on-site parking Thoughtfully designed workspaces with sit-stand desks Modern end-of-trip facilities including showers, lockers, and secure bike storage Access to salary packaging and novated leasing options 50% off membership to our award-winning gym and leisure centre, Aquamotion An active social club with regular events Work Local With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. It’s work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It’s a meaningful way to give back and shape the future of your City. The City of Wanneroo is a diverse, community-focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it. We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you’ll feel at home here. Interested? If this sounds like your next career move, we’d love to hear from you. Apply with your resume and a cover letter (max 2 pages) telling us why you're a great fit. Reference number: Applications close: Wednesday 10th December 2025 Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant. For further information visit the City of Wanneroo website or contact Paul King, Coordinator IT on 5***. Please note: A National Police Clearance (within 3 months) is required prior to commencement. All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks. Medical assessment may be required depending on the role. Attachments Position Description - Senior ICT Support Officer -November 2024.pdf Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr