Expression of interest for Complaints Officer and Investigation

Expression of interest for Complaints Officer and Investigation & Resolution Officer Join to apply for the Expression of interest for Complaints Officer and Investigation & Resolution Officer role at NSW Ombudsman Expressions of interest are being called for 6 months up to 12 months Secondment Opportunities for Complaints Officers (Clerk Grade 5/6) and Investigation & Resolution Officers (Clerk Grade 7/8). This EOI is for NSW Government employees only. About the NSW Ombudsman Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful. We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight. Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves. We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do. Role Overview The Complaint Officers receive complaints or enquiries received by the NSW Ombudsman from members of the public, people in detention or agencies, public officials reporting wrongdoing. Complaint officers undertake an initial assessment, where appropriate, engage in early resolution and provide relevant advice and assistance to complainants. Salary Range: $99,938 – $110,271pa - plus employer's contribution to superannuation and annual leave loading. The Investigation & Resolution Officers support the delivery of the Ombudsman’s core complaint handling function by handling assigned complaints with expertise, effectiveness, timeliness and professional objectivity. Salary Range: $113,574 – $125,720pa - plus employer's contribution to superannuation and annual leave loading. Application Requirements A Cover Letter containing a brief statement (no more than a page) regarding your interest and suitability for the role. The method of recruitment may be subject to a suitability assessment process. Expressions of interest are to be submitted no later than 10am, Monday 1 December 2025. Questions about the opportunity should be submitted to the Ombudsman Talent Team via email Additional Notes and Information Temporary roles are available for the period from 6 months up to 12 months (with eligibility for extension if required). The assessment may be subject to a suitability assessment process and selected applicant/s will only be eligible for temporary employment/assignment. All existing NSW Ombudsman employees including temporary and seconded employees are eligible to apply. Existing employees employed on a temporary or secondment basis should note that if they are successful with this suitability assessment process, it may void their existing temporary or secondment contract and limit their employment up to a maximum period of 12 months (or less depending on their current selection status). A secondment is a time-limited movement of a government sector employee from one government sector agency to another government sector agency. Please seek appropriate approval if you are successful in the recruitment process. #J-18808-Ljbffr