Customer Service
vor 23 Stunden
Customer Service (AV Onsite Technical Support) The Ci Group is a 100% Australian owned Company which is ranked among the nation’s five largest integrators, and number one for continued engagement. The Ci Group has been dedicated, for some decades, to enhance the human experience through blending and integrating technologies. The Company has substantially broadened its capability from creating better meeting spaces, and simple application of audio-visual technology to include LED, digital display and video networks, hospitality tech, aged care tech, learning space tech, immersive experiences, smart lighting, and workplace wellness technology. Please check out our work at This is an exciting opportunity to join our team in QLD as a Customer Service - AV Onsite Technical Support. The successful candidate will ensure premium and personal experience for both visitors and staff, as well as effectively and efficiently provide audio-visual (AV) support for meetings and events, provide AV training and education, and to maintain AV equipment and related documentation. The role’s duties include but are not limited to: Key Meeting and Event Management Setup, Monitor, record and run the technical components of Meeting Sessions including Executive Leadership Teams Reside onsite Clients Premises and work as part of a Cohesive Team Environment to become an extension of the Ci and Clients Teams Responding to Client support calls and emails in a prompt and timely manner Provide basic AV troubleshooting before escalation to the Ci Service Support Team Coordinate technical teams (internal and external) to respond to incidents Perform System Testing and Maintenance to minimise downtime Triage, Break/Fix Support, Clean and Tidy AV Equipment and associated work (Predominately AV Equipment relating to Meeting Room spaces and Laptop AV connection issues). Keeping documentation current, including Collaboration Experience processes, Process Reviews, Process Improvements, End User Feedback, Checklists. Ensure guides and manuals reflect changes and updates made to system during installation and support activity. Provide Awareness training program for onsite End Users, as well as AV system training to Company personnel as required/requested. Qualification of client-side project scope, timelines, and requirements as per occasional requirements The Successful candidate will need the following: Experience with AV integration in a client facing role. Minimum 3 years’ experience in Video Conferencing. Good TCP/IP knowledge. Skilled at writing and maintaining documentation. Show leadership and a proactive willingness to troubleshoot and resolve issues immediately. To be professional, well presented and able to work to deadlines. Ability to work within a high-pressure environment. The ability to communicate at all levels, with a genuine commitment to the highest levels of customer experience. Willingness to work flexible hours around customers needs as required. If this sounds like a role that suits you, please apply now by uploading your resume. Don't miss this excellent opportunity with all its benefits #J-18808-Ljbffr
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Assistant Director Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Customer Service Advisor
vor 1 Woche
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Customer Service Advisor role at Department of Customer Services, Open Data and Small and Family Business . The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Assistant Director: Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Principal Tech Services Officer
vor 1 Woche
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Permanent Onsite Team Support Officer
vor 20 Stunden
City of Melbourne, Österreich Customer Service VollzeitA community service organization in Australia is looking for multiple Team Support Officers to assist Care Partners and ensure high-quality support for consumers. You will play a crucial role in monitoring wellbeing and maintaining communication among staff and consumers. The ideal candidate will have experience in customer service and possess a Diploma in...
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Service Officer
vor 2 Wochen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
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Customer Service/Admin Role
vor 20 Stunden
City of Melbourne, Österreich Service Experts VollzeitAt Service Experts, we know that to "Redefine the Perception of Trades" it begins with an exceptional customer experience well before a technician arrives. We're searching for an organised, and people-focused Customer Service/Admin wiz to join our team. Outstanding customer service is the crucial first step to ensure every service call is smooth, timely and...
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Digital Customer Advisor – Government Services
vor 1 Woche
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland is looking for a Customer Service Advisor. This entry-level full-time position involves responding to customer requests, handling administrative tasks, and ensuring high-quality service delivery. Successful candidates will engage with stakeholders and contribute to development initiatives within a contact center environment....
