Motor Claims Consultant

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. Join CGU, part of IAG, as a Motor Claims Consultant and be the trusted point of contact for customers navigating the motor claims process. You’ll manage a high volume of inbound calls, process claims efficiently, and deliver exceptional customer experiences. This role involves handling claims end-to-end, ensuring timely, cost-effective outcomes aligned with business goals. Starting 2 February 2026 with a comprehensive induction in the office, you may be eligible to transition to a hybrid work model after three months. You’ll work Monday to Friday, with shifts between 8:30am – 5:00pm local time (with slight variations during initial training). This is a permanent full-time role based in Naarm (Melbourne CBD), or Meanjin (Brisbane). What You'll Do Act as the primary point of contact for customers and stakeholders throughout the motor claims process. Manage a high volume of inbound calls and correspondence with professionalism and empathy. Assess, process, and finalise motor claims efficiently from start to finish. Ensure claims outcomes align with business objectives, focusing on quality, cost-effectiveness, and productivity. Maintain accurate records and documentation while meeting compliance and service standards. Collaborate with internal teams and external partners to resolve issues and deliver a seamless customer experience. What You'll Bring Strong customer service skills with the ability to handle challenging conversations empathetically. Excellent communication and conflict resolution capabilities. Ability to prioritise tasks and manage time effectively in a high-pressure environment. Intermediate computer literacy and troubleshooting skills. High attention to detail and confidence in decision-making. Resilience and adaptability to thrive in a fast-paced, inbound call centre setting. What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. employment type eligibility criteria apply Applications close Friday 2 January :59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We’re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. #J-18808-Ljbffr