Customer Experience Team Leader
vor 3 Wochen
For over 45 years, ABN Group has been a leader in the building, property and finance industries, making the dream of homeownership a reality for thousands across Australia. We’ve built over 90,000 homes, each one a success story, including first homes, apartments, units and luxury homes. We’ve also provided financial solutions to over 40,000 people, helping them achieve their dreams. Our reputation for quality and care is not just a claim, but a fact, with 1 in 4 customers referred by people who know and trust us.
At ABN Group, you’ll discover a dynamic and collaborative culture with engaged leadership, teams who are driven to be better and a space for you to truly thrive. The passion, contribution and care of our 1,900 employees and 3,000 subcontractors are fundamental to our continued growth as one of Australia’s largest building groups.
The Role
Reporting to the Customer Experience Manager - Preconstruction, you will play a pivotal role in maintaining consistency, quality and accuracy in our documentation process.
Key responsibilities include:
Lead the Preconstruction team to provide an awesome customer experience
Review and evaluate procedures, with a focus on continuous improvement
Provide guidance, training and development to the team to ensure they meet our customer experience standards
Manage and collate reporting and tracking of team KPIs
Effectively role out new procedures, facilitating weekly meetings and collaborating with relevant stakeholders
Promote NPS and consider customer journey in all aspects of decision making
Support the Customer Experience Manager - Preconstruction
You
This position requires someone with a continuous improvement mindset and able to influence and deliver ABN’s commitment to a positive customer experience.
You will also have the following skills and experiences:
Leadership capabilities with the ability to in motivate, manage and provide clear direction
Customer-centric mindset and a passion for providing exceptional customer experiences
Exceptional communications skills with an ability to clearly articulate to a variety or audiences
Demonstrated ability to build and maintain strong working relationships
Time management, prioritisation and organisational skills
Ability to effectively problem solve and influence optimal outcomes
Why ABN?
We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:
In-House Discounts : Exclusive discounts to enjoy
Flexibility : Work arrangements tailored to support your work-life balance
Career Growth : Opportunities to elevate your career within a thriving organization
Wellness Focus : Dedicated programs to nurture your well-being
Health Coverage : Access discounted private health insurance
Parental Leave : Paid leave for both primary and non-primary carers
What's Next?
If who we are resonates with you and you think you have what is required to fill this exciting role, then please submit your resume today
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