Customer Experience Team Leader

vor 3 Wochen


Perth, Österreich The Learning Experience #393 Vollzeit
About Us

For over 45 years, ABN Group has been a leader in the building, property and finance industries, making the dream of homeownership a reality for thousands across Australia. We’ve built over 90,000 homes, each one a success story, including first homes, apartments, units and luxury homes. We’ve also provided financial solutions to over 40,000 people, helping them achieve their dreams. Our reputation for quality and care is not just a claim, but a fact, with 1 in 4 customers referred by people who know and trust us.

At ABN Group, you’ll discover a dynamic and collaborative culture with engaged leadership, teams who are driven to be better and a space for you to truly thrive. The passion, contribution and care of our 1,900 employees and 3,000 subcontractors are fundamental to our continued growth as one of Australia’s largest building groups.

The Role

Reporting to the Customer Experience Manager - Preconstruction, you will play a pivotal role in maintaining consistency, quality and accuracy in our documentation process.

Key responsibilities include:

Lead the Preconstruction team to provide an awesome customer experience

Review and evaluate procedures, with a focus on continuous improvement

Provide guidance, training and development to the team to ensure they meet our customer experience standards

Manage and collate reporting and tracking of team KPIs

Effectively role out new procedures, facilitating weekly meetings and collaborating with relevant stakeholders

Promote NPS and consider customer journey in all aspects of decision making

Support the Customer Experience Manager - Preconstruction

You

This position requires someone with a continuous improvement mindset and able to influence and deliver ABN’s commitment to a positive customer experience.

You will also have the following skills and experiences:

Leadership capabilities with the ability to in motivate, manage and provide clear direction

Customer-centric mindset and a passion for providing exceptional customer experiences

Exceptional communications skills with an ability to clearly articulate to a variety or audiences

Demonstrated ability to build and maintain strong working relationships

Time management, prioritisation and organisational skills

Ability to effectively problem solve and influence optimal outcomes

Why ABN?

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

In-House Discounts : Exclusive discounts to enjoy

Flexibility : Work arrangements tailored to support your work-life balance

Career Growth : Opportunities to elevate your career within a thriving organization

Wellness Focus : Dedicated programs to nurture your well-being

Health Coverage : Access discounted private health insurance

Parental Leave : Paid leave for both primary and non-primary carers

What's Next?

If who we are resonates with you and you think you have what is required to fill this exciting role, then please submit your resume today

#J-18808-Ljbffr

  • Perth, Österreich The Learning Experience #328 Vollzeit

    About Us For over 45 years, ABN Group has been a leader in the building, property and finance industries, making the dream of homeownership a reality for thousands across Australia. We’ve built over 90,000 homes, each one a success story, including first homes, apartments, units and luxury homes. We’ve also provided financial solutions to over 40,000...

  • Approvals Team Leader

    vor 2 Wochen


    Perth, Österreich Team Relax Vollzeit

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers...


  • Perth, Österreich Talentright Vollzeit

    Are you a dynamic and driven individual with a passion for customer service and leadership? Join our team at BDSS and take on the role of Customer Service Team Leader, focusing on our Business Desking & Seating Systems division. As a leader in this sector, you will drive sales, ensure exceptional customer service, and lead a dedicated team. If you're ready...


  • Perth, Österreich Domain Group Vollzeit

    Customer Experience Partner - Melbourne Office - Permanent Full TimeA great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts...


  • Perth, Österreich Domain Group Vollzeit

    Customer Experience Partner - Melbourne Office - Permanent Full TimeA great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts...


  • Perth, Österreich Demant Polska Vollzeit

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Create AlertSonic is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.Sonic Equipment is a sales and service company. Primarily focused on sales,...

  • Team Leader

    vor 3 Wochen


    Perth, Österreich KinCare Vollzeit

    We are looking for an experienced Team Leader to support and develop a team of 45+ passionate community workers who provide a wide range of in-home care services to the elderly around Perth and surrounding regions.In this role, you’ll drive positive change as you provide coaching, ongoing support, and direction to a geographically dispersed team with the...


  • Perth, Österreich TSA Group Vollzeit

    Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire,...


  • Perth, Österreich Vodafone Vollzeit

    Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team!OurCustomer Solutions Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts...

  • Customer Experience

    Vor 5 Tagen


    Perth, Österreich GlaxoSmithKline Vollzeit

    Site Name:Australia - Victoria - AbbotsfordPosted Date:Jun 25 2024Customer Experience & Operations (CE&O) Directorplays a key role in enhancing business performance and is a member of the Australia Leadership Team, directly reporting to the VP & GM of Australia.The CE&O Director develops and implements strategies that optimizes sales and marketing...


  • Perth, Österreich Rocky Bay Limited Vollzeit

    Permanent Full Time position based across the Northern Suburbs Exciting opportunity for career growth Salary: $79,173 including Salary Packaging (up to $18,550 per annum) and Leave Loading (17.5% payable on annual leave) What you'll be doing: As part of the Customer Experience & Insights department, you will most often be the first interaction and contact...


  • Perth, Österreich Rocky Bay Limited Vollzeit

    Permanent Full Time position based across the Northern Suburbs Exciting opportunity for career growth Salary: $79,173 including Salary Packaging (up to $18,550 per annum) and Leave Loading (17.5% payable on annual leave) What you'll be doing: As part of the Customer Experience & Insights department, you will most often be the first interaction and contact...

  • Team Leader

    Vor 4 Tagen


    Perth, Österreich StudentUniverse Vollzeit

    Update your details, view your application and progress >> LoginJob searchJob searche.g. "Administrator, Melbourne"Refine searchWork typeRegionLocationBrandCategoryApply nowJob no:521188Brand:FCMWork type:Full time, HybridLocation:Australian Capital TerritoryCategories:Corporate & Group TravelAn opportunity has come to join the Canberra based team as a Team...


  • Perth, Österreich Airtree Ventures Vollzeit

    Senior Lead, Customer Service OperationsFull-timeRecruitment type: PermanentJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney,...

  • Trading Team Leader

    vor 1 Monat


    Perth, Österreich Dunelm Vollzeit

    Overview Trading Team Leader: £12.49 rising to £13 per hour. Starting salary equivalentof £22,731.80 rising to £23,660 per year, plus overtime. As a35 hrs per weekTrading Team Leaderat ourPerthDunelm,your main focus will be a wonderful combination of both the customer and our products, you’ll have a keen eye for merchandising knowing exactly what our...

  • Trading Team Leader

    vor 4 Wochen


    Perth, Österreich Dunelm Vollzeit

    Overview Trading Team Leader: £12.49 rising to £13 per hour. Starting salary equivalentof £22,731.80 rising to £23,660 per year, plus overtime. As a35 hrs per weekTrading Team Leaderat ourPerthDunelm,your main focus will be a wonderful combination of both the customer and our products, you’ll have a keen eye for merchandising knowing exactly what our...


  • Perth, Österreich Gladstone Community Linking Agency Inc. Vollzeit

    Customer, Compliance and Clinical LeaderAre you ready to embark on an extraordinary journey where every day brings new challenges and opportunities to impact lives positively? GCLA is on the lookout for a vibrant individual to step into the role of Customer, Compliance, and Clinical Leader!Position:Customer, Compliance, and Clinical LeaderHours:Full-TimeWho...


  • Perth, Österreich Cannabis NB website Vollzeit

    Customer Experience Representative (Occasional) - PerthCustomer Experience Representative (Occasional) - Perth Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer experience built on good...


  • Perth, Österreich Cannabis NB website Vollzeit

    Customer Experience Representative (Occasional) - PerthCustomer Experience Representative (Occasional) - Perth Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer experience built on good...


  • Perth, Österreich Damco Spain SL Vollzeit

    OpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...