Client Success

Company: Son Del SolLocation: Kiama, NSWJob Type: Part-Time (18–30 hours per week)Start: Immediate About Son Del Sol Son Del Sol is a bespoke jewellery studio devoted to creating pieces that hold meaning far beyond their beauty. We specialise in engagement, ceremonial adornments, and fine jewellery — each crafted with care, intention, and artistry. Every creation is a celebration of love, connection, and individuality. From concept to completion, we honour the personal stories behind our designs, ensuring each piece becomes a timeless reflection of the people and moments it represents. At Son Del Sol, we believe jewellery is more than adornment — it’s a keepsake of life’s most luminous chapters. About the Role As a dynamic and customer-focused professional, your role is to bridge the artistry of our bespoke jewellery with the people who inspire it. You’ll collaborate closely with clients and our skilled artisans to bring unique pieces to life, ensuring every interaction reflects the care, passion, and craftsmanship that define Son Del Sol. You’ll engage with clients both in person and online — nurturing existing relationships, cultivating new connections, and ensuring each person feels supported and valued throughout their journey. Your warmth, initiative, and understanding of our process will help transform client experiences into lasting memories. Key Responsibilities 1. Client Engagement & Welcoming Greet and attend to the needs of new clients with a caring, attentive, and genuine approach. Be the first touchpoint in creating an exceptional and memorable client experience. 2. Client Relationship Mastery Proactively nurture and maintain client relationships to build lasting connections and trust. Guide clients through their bespoke journey, keeping them informed and supported at every stage. 3. Brand Ambassadorship Embody and represent the essence of Son Del Sol in all interactions, showcasing our craftsmanship, integrity, and heartfelt service. 4. Knowledge Growth Immerse yourself in the world of bespoke jewellery design and gemstones. Continuously expand your expertise to uphold the excellence our brand stands for. 5. Community Engagement Connect with our like-minded community through purposeful online engagement that strengthens our network and presence. 6. Online Presence Management Respond promptly and thoughtfully to online inquiries, ensuring a seamless and informative experience for every client. 7. Training and Development Participate in all relevant training sessions to develop your skills in client success and design understanding. Effective Communication Clear, professional, and adaptable communication skills with clients and team members. Empathy Genuine care for clients’ experiences and the ability to connect with their emotions and stories. Problem Solving The ability to assess, adapt, and find solutions that enhance the client journey. Patience A calm, attentive, and thoughtful approach to all client interactions. Product Knowledge A keen interest in jewellery and design, with the motivation to deepen your understanding of our craft and collections. About You Computer literate and confident across digital communication channels. Jewellery knowledge or design interest is highly regarded. A collaborative and proactive team player who takes initiative and values connection. Why You’ll Love Working With Us Be part of a small, passionate, and creative team in a beautiful coastal studio. Work surrounded by artistry, craftsmanship, and purpose. Opportunity to grow and develop in the bespoke jewellery industry. How to Apply If you’re inspired by meaningful connections, timeless design, and exceptional service, we’d love to hear from you. Please submit your resume and a brief cover letter sharing why you’d be a great fit for Son Del Sol. Along with your resume and cover letter please also create and submit a mood board visualising what you think inspires Son Del Sol's style/brand. DM this mood board to @sondelsoljewellery on instagram. Only applicants that submit a mood board will be considered for the role. Join us in celebrating love, craft, and connection — one piece at a time. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr