Casey Stadium Gymnastics Captain

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. Child Safety Commitment Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have. Gymnastics Program Development Assist in the development and implementation of a comprehensive gymnastics program curriculum, catering to participants of all ages and skill levels. Oversee the planning and scheduling of gymnastics classes, workshops, and events to optimize program occupancy. Ensure program content aligns with industry standards, safety guidelines, and participant needs. Leadership of the Gymnastics Team Provide leadership and guidance to the gymnastics team at the relevant facility, fostering a culture of collaboration, growth, and excellence. Conduct regular staff training sessions to enhance coaching skills, safety awareness, and customer service standards. Delegate tasks and responsibilities effectively, promoting accountability and teamwork within the gymnastics team. Customer Satisfaction and Feedback Monitor participant satisfaction levels through regular feedback mechanisms, such as surveys, reviews, and direct communication. Address participant concerns and inquiries in a timely and professional manner, striving to exceed customer expectations. Implement initiatives to enhance the overall participant experience and foster a positive community atmosphere within the gymnastics program. Program Occupancy Optimization Analyse program occupancy data and trends to identify opportunities for increasing participation and revenue. Work with the Gymnastics Lead to develop and implement marketing and promotional strategies to attract new participants and retain existing ones. Collaborate with other departments, such as Duty Captains, Customer Experience and Centre Manager, to align gymnastics program activities with organisational objectives. Foster effective communication and collaboration within the gymnastics team and across the organization. Participate in cross-functional meetings and initiatives to contribute to the overall success Health and Safety Health and safety of all staff and customers Comply with all applicable policies and procedures. Oversee the evacuation of Gymnastic areas as directed by the Duty Captain and in accordance with training. Act as Area Warden for Gymnastic areas. Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions. Risk assess work instructions to identify any hazards and take action to rectify any identified risks. Outstanding Service Delivery Outstanding service delivery to all customers and stakeholders Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?” All Aligned Leisure staff will understand and deliver on our customer charter The Gymnastics Captain will also undertake regular floor supervisor shifts and must be available to work a mixture of early morning, daytime, evening and weekend hours. The Gymnastics Captain may from time to time be required to undertake other tasks as directed by the Gymnastics Lead. Essential Qualifications and Experience Experience in Gymnastics leadership Suitably qualified as an Advanced Coach Hold the relevant Gymnastics Victoria/Australia registrations Current First Aid and CPR certificate Working with Children Check Personal Attributes Focused on the customer Understands/enjoys the leisure industry and motivated to serve Aligned Leisure Disciplined to manage the varied components to this role Relentless in their approach to delivering exceptional service #J-18808-Ljbffr