Instructional Designer Implementation Officer

Instructional Designer Implementation Officer Apply for the Instructional Designer Implementation Officer role at NSW Health. Employment type: Temporary Full Time (up to 30 June 2026) Position classification: Health Manager Level 4 Location: 1 Reserve Road, St Leonards NSW – hybrid working environment Hours per week: 38 Salary: $147,653 – $175,917 plus 12% superannuation and annual leave loading Requisition ID: REQ Closing date: Wednesday 26 November (11:59 PM) About Us The System Performance Support (SPS) branch partners with health service executives, clinicians and other Ministry teams to improve the performance and sustainability of health services across NSW. You will be part of the State Operational Data Store (ODS) Program, which develops dashboards and digital tools to monitor performance, such as the Patient Flow Portal. About the Role The Instructional Designer / Implementation Officer supports the Implementation Team, Senior Business Analysts and Project Managers from conception through to implementation of NSW Health’s state‑wide ODS Program initiatives. The role focuses on designing, developing and delivering training and implementation plans for key systems such as the Clinician Billing Portal, Revenue Portal, Paperlite and Patient Flow Portal (PFP). What You Will Do Drive collaboration with Ministry of Health (MoH) and Local Health District (LHD) stakeholders to design and deliver implementation plans and high‑quality training materials. Work with MoH teams to understand new guidelines, processes, systems and user experience requirements. Design, develop and deliver engaging training programmes using best‑practice instructional design methods. Lead research on current processes related to patient flow, integrated care, revenue and billing. Manage delivery of training and other implementation activities, including preparing and updating plans, conducting sessions and ensuring adherence to timelines. About You Experience of >2 years developing high‑quality end‑user training material for various delivery modes. Experience of >2 years running customised training workshops for clinicians with varying technology proficiency. Experience of >2 years writing technical documentation such as user guides, help guides, release notes and eLearning content. Excellent communication skills – interpersonal, written and verbal – with the ability to influence and inspire groups. Strong proficiency in Microsoft Office (Excel, PowerPoint, SharePoint, Word) and rapid‑development eLearning tools such as Captivate and Camtasia. Experience of >2 years developing implementation plans and tools for complex enterprise systems. Strong evaluation skills and the ability to resolve complex issues raised by end users during and after implementation. Relevant tertiary qualification, ideally a Bachelor’s degree in Nursing or Information Technology. How To Apply Submit an up‑to‑5‑page resume, a 1–2‑page cover letter and a response (≤250 words each) to the target questions below. Include your answer to “Target Questions” and quote REQ in your application. Target Questions Demonstrate how you have previously provided Instructional Design and Implementation activities to support a large‑scale solution, detailing responsibilities and resources managed. Explain how you would approach learning quickly in a complex, constantly evolving environment like ours. List LMS platforms and authoring tools (e.g., Captivate, Articulate, Blackboard) you are proficient in. Describe the instructional design approach you would choose for a diverse audience with varying prior knowledge and why. For role‑related queries contact Damian Miners ( ) and quote REQ . If you require adjustments to the recruitment process, contact Lisa Byrne ( ). Our Commitment to Diversity and Inclusion NSW Health is committed to creating a diverse, inclusive and flexible environment that reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please visit The Stepping Up Initiative. To be eligible for employment in this role you must be an Australian citizen, a permanent resident of Australia, a New Zealand citizen with a current New Zealand passport or hold a valid visa that permits you to work in Australia. After Joining This is a temporary role but may lead to ongoing employment at grade. #J-18808-Ljbffr