Business Administrator/Customer Service Coordinator I Caulfield

Business Administrator/Customer Service Coordinator I Caulfield A modern care home set in the leafy bayside suburb of Caulfield, with public transport links close by. Located 17kms from the CBD, close to the beach and shops, this care home consists of 127 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To learn more about the care home please visit: Bupa Caulfield | Respite Care Melbourne (bupaagedcare.com.au) About the Role As a Business Administrator, known at Bupa as a Customer Service Consultant (CSC), you will work closely with another CSC and our General Manager. In addition to being one of the welcoming faces of our care home, you will handle a variety of administrative tasks that support the smooth operation of the home. A key part of this role includes managing the Employee Services function. Benefits of Bupa VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it Duties Each CSC has their own set of responsibilities. Typically, one focuses on Employee Services and the other on Resident Placement, while both share reception duties. This position will primarily focus on Employee Services. Below are examples of tasks you may handle, though you won’t be responsible for all of them Employee Service - Support and enhance the employee experience at the care home by managing key processes such as rosters, payroll, training, compliance, HR and recruitment activities. You’ll also handle onboarding and induction for new starters, and manage annual and sick leave within the roster system. Resident Placement - Be the first point of contact for prospective residents and their families by providing a warm, welcoming, and informative introduction to the care home. You’ll take the lead in managing enquiries and coordinating the admissions process. Concierge / Reception / Admin - Lead the customer and administrative experience for the care home, ensuring exceptional service and smooth operations at all times. Skills and Experience Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition. Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you cannot always provide answers, you can reassure and follow up. Intermediate to advanced skills across the MS Office Suite. Previous experience gained in a similar admin/customer service role. Previous experience in rosters, payroll and general HR function including recruitment. Highly developed organisation and time management skills, prioritisation and self-direction is key in this role. Culture We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. How to Apply Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website: At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. Eligibility criteria and conditions apply #J-18808-Ljbffr