Customer Service Officer
vor 2 Wochen
Join Australia’s leader in sustainable, total waste management solutions. About Us Joinus at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. The Opportunity The Customer Service Officer is responsible for delivering exceptional customer service to both internal and external stakeholders. The role is accountable for responding promptly, positively and professionally to all customer enquiries, determining the most effective course of action, and ensuring timely and accurate resolution to meet customer requirements. Key responsibilities: Customer Focus Respond to customer queries in a professional and proactive manner, ensuring issues are investigated and actioned appropriately. Prioritise and delegate corrective actions to operational personnel, ensuring completion within agreed timeframes. Communicate openly and effectively with internal departments to meet customer needs. Identify opportunities to add value to the customer experience through the provision of additional products and services. Market Act as the first point of contact for all internal and external customers, operational personnel, and other departments. Ensure accurate data entry of customer information, work requests, and daily run or work schedules to support weekly reporting and achieve error‑free run sheet distribution. Assets Ensure compliance with all company customer service policies and procedures. Maintain accurate filing and archiving of documentation related to customer and service records. Conduct all activities in line with departmental budgets and company financial procedures. About You Moderate experience working in a customer service team or office environment. Experience engaging with a diverse range of stakeholders. Effective verbal, written and interpersonal communication skills. Strong organisational and time management abilities. High-level data entry accuracy with good literacy and numeracy skills. Intermediate proficiency in Microsoft Office Suite. Hybrid Flexibility: We know flexibility is important, so we have a hybrid model to suit Supportive and safe work environment Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insuranceand more. Our Process Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. Join us on our exciting journey towards a sustainable future. #J-18808-Ljbffr
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City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Officer
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Customer Service Officer
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City of Melbourne, Österreich Public Sector People VollzeitOverview Join to apply for the Customer Service Officer role at Public Sector People . Public Sector People are recruiting a Customer Service Officer for a 6-month temporary contract in the northern suburbs. Position: Customer Service Officer Duration: 6 months Part Time: 25 hours per week (over 5 days) Location: Northern Suburbs Rate: $37.35 per hour +...
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Customer Service Officer
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City of Melbourne, Österreich Probe CX VollzeitCustomer Service Officer Join to apply for the Customer Service Officer role at Probe CX. About the role We’re on the lookout for multiple Customer Service Officers to join our Melbourne Contact Centre on a full‑time basis. Every interaction can make a real difference in a person’s life. Day in the life of a Customer Service Officer Deliver exceptional...
