Project Manager, Professional Services

vor 2 Wochen


City of Melbourne, Österreich Cvent Vollzeit

About the Role Cvent Australia is looking for a Project Manager on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions. The successful candidate must be a process‑oriented, customer‑focused, multi‑tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech‑savvy, approaches event technology solutions with proactivity and curiosity, proposes new and creative ideas, possesses highly effective communication skills, and builds constructive and effective relationships. Cvent has a diverse, collaborative, and open work environment where employees work closely with active members of the market’s thriving tech & event communities. In This Role, You Will: Serve as a point of contact for the customer, managing their pre‑event and onsite experience using the Cvent Platform Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project Communicate and adhere to project milestones and internal metrics Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions Act as a liaison between supplier vendors and customers to quote, order, and manage event‑specific materials Work with strategic partners to ensure successful delivery of hardware and supplies onsite Troubleshoot potential issues to ensure the customer’s success at their event Configure event‑specific technology prior to and onsite at customer events Work onsite to ensure success on the day of the event – approximately 40% travel Qualifications Cvent Advanced Certification and Mobile Solutions Certification highly preferred 2+ years of customer success or event planning experience Preferred industry (event) and/or onsite technical event support Excellent communication skills (verbal and written) Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc. Ability to multi‑task and work in a dynamic, fast‑changing entrepreneurial environment Must integrate knowledge across disciplines to ensure event execution success Ability to work within a team to achieve goals Strong business acumen, ethics and high integrity Excel at developing relationships over the phone, email and in person Strong understanding of the onsite event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce or similar contact management software Location & Compensation Melbourne, Victoria, Australia – A$130,000.00 – A$155,000.00 #J-18808-Ljbffr



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