Account Manager
vor 1 Monat
Job Title:
Account ManagerJob Description
Concentrix Australia is seeking a dynamic and customer-centric professional with exceptional Account Management skills, specialising in Customer Experience (CX) and Business Process Outsourcing (BPO) accounts. With a focus on key account management and operational excellence, we are dedicated to exceeding client expectations.Responsibilities include:
Client Engagement:
Establishing and nurturing robust relationships with multiple CX clients, serving as their primary point of contact.
Collaborating closely with senior executives to align our services with client needs and proactively addressing concerns.
Strategic Navigation:
Developing and executing strategic account plans aligned with client objectives and company goals.
Identifying opportunities for account expansion and revenue growth in collaboration with internal teams.
Operational Excellence:
Ensuring operational performance meets service level agreements (SLAs) and quality standards.
Streamlining processes and enhancing efficiency through collaboration with cross-functional teams.
Financial Management:
Managing account budgets, forecasting revenue, and optimising costs to drive financial success.
Providing regular financial reports to senior management, highlighting key performance indicators and trends.
Communication Expertise:
Facilitating effective communication between clients and internal teams to ensure seamless service delivery.
Utilising strong communication skills to present information convincingly to internal and external stakeholders.
Qualifications:
Bachelor's Degree in a related field with five or more years of account management experience.
Proven track record in Contact Centre/BPO account management.
Expertise in written and verbal communication.
Ability to lead multi-disciplinary projects in a fast-paced environment.
Proficiency in Microsoft Office suite.
Location:
AUS Melbourne - 565 Bourke Street Level 12Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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