Account Manager

vor 1 Monat

Melbourne, Österreich Concentrix Vollzeit

Job Title:

Account Manager

Job Description

Concentrix Australia is seeking a dynamic and customer-centric professional with exceptional Account Management skills, specialising in Customer Experience (CX) and Business Process Outsourcing (BPO) accounts. With a focus on key account management and operational excellence, we are dedicated to exceeding client expectations.

Responsibilities include:

Client Engagement:

  • Establishing and nurturing robust relationships with multiple CX clients, serving as their primary point of contact.

  • Collaborating closely with senior executives to align our services with client needs and proactively addressing concerns.

Strategic Navigation:

  • Developing and executing strategic account plans aligned with client objectives and company goals.

  • Identifying opportunities for account expansion and revenue growth in collaboration with internal teams.

Operational Excellence:

  • Ensuring operational performance meets service level agreements (SLAs) and quality standards.

  • Streamlining processes and enhancing efficiency through collaboration with cross-functional teams.

Financial Management:

  • Managing account budgets, forecasting revenue, and optimising costs to drive financial success.

  • Providing regular financial reports to senior management, highlighting key performance indicators and trends.

Communication Expertise:

  • Facilitating effective communication between clients and internal teams to ensure seamless service delivery.

  • Utilising strong communication skills to present information convincingly to internal and external stakeholders.

Qualifications:

  • Bachelor's Degree in a related field with five or more years of account management experience.

  • Proven track record in Contact Centre/BPO account management.

  • Expertise in written and verbal communication.

  • Ability to lead multi-disciplinary projects in a fast-paced environment.

  • Proficiency in Microsoft Office suite.

Location:

AUS Melbourne - 565 Bourke Street Level 12

Language Requirements:

Time Type:

Full time

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