National Inbound Outbound Call Centre Manager
vor 4 Wochen
National Inbound/Outbound Call Centre Manager
Join a fast-growing, national wholesaling company handling some of the most iconic and exciting brands within the Electrical Industry, including Clipsal, Hager, NHP, Jinko, Fronius, and many more
Tradezone has an opportunity for an Inbound/Outbound Call Centre Manager to join a rapidly growing, fast-paced organisation that prides itself on being at the forefront of technology and innovation.
Working alongside the CEO, we are looking for a pro-active and innovative Manager to implement and grow a successful call centre division that will take our business to the next level.
What’s on Offer:
- Make the team your own
- Competitive base package commensurate with your experience.
- Dynamic, supportive, fun and friendly company.
- Career opportunities – no limits on the future size of the outbound division.
- Work within state-of-the-art, custom-built, web-based software platforms.
Take ownership and play a vital role in future direction of the company.
The Role:
- Managing a team of inbound and outbound sales consultants in our Gold Coast Head Office.
- Foster a positive and collaborative work environment, promoting teamwork, morale, and employee engagement.
- Coaching and mentoring the team to maximise performance.
- Monitor & analyse key performance indicators (KPIs) to assess performance & identify areas for improvement.
- Effectively collaborate with regional sales and technical specialists to identify opportunities and deliver solutions for new clients.
- CRM data management for effective lead generation.
- Coordinate and collaborate with the Marketing Department to activation complementing marketing campaigns.
Required Knowledge and Skills
- Previous experience in managing call centres.
- High level of communication skills, both oral and written, including report writing.
- A strong proficiency in Microsoft Office – particularly Excel.
- Demonstrates strong organizational and administrative skills.
- Motivated, enthusiastic, and disciplined.
- Ability to work within a team to create a fun, positive culture.
Company Culture and Benefits
Tradezone is part of the Kingston Family Group – an established business operating for over 40 years. We span across the Entertainment, Consumer Electronics, Film, and Electrical industries. We have just under 300 staff and offices and distribution centres in Sydney, Melbourne, Adelaide, Perth, and the Gold Coast.
Being part of a family company, you will instantly recognize that our people and culture form the backbone of our success. As a result, you will enjoy the following rewards and benefits:
- Full-time permanent role - accrue paid sick and annual leave for your leisure & no weekend work
- Weekly pay cycles.
- On-site cafe.
- Spacious and modern office space.
- Monthly staff appreciation celebrations.
- Job security – We are here to stay We are looking to create a beautiful business spanning generations.
- Rapidly growing, national organisation with exciting career progression opportunities.
We are constantly seeking creative and enthusiastic individuals to join our team. If this role sounds like you, we look forward to receiving your application
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