Relocate to Malta Service Delivery Manager

vor 2 Wochen

Vienna, Österreich Black Pen Recruitment Vollzeit

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.


Job Type: Full Time

Work Place: Onsite

Location: Malta, Europe (Relocate to Malta)

Relocation: VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified


Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times


Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.


This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.


#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.


Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

  • Relocate to Malta Project Manager

    vor 2 Wochen

    Vienna, Österreich Black Pen Recruitment Vollzeit

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Relocate to Malta Azure Cloud Technical Architect Security

    vor 2 Wochen

    Vienna, Österreich Black Pen Recruitment Vollzeit

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Relocate to Malta Business Development Manager

    vor 2 Wochen

    Vienna, Österreich Black Pen Recruitment Vollzeit

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Relocate to Malta Dynamics CRM Techno Functional Consultant

    vor 2 Wochen

    Vienna, Österreich Black Pen Recruitment Vollzeit

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • German speaking Airline Support Agent in Malta w/relocation bonus

    vor 3 Wochen

    Vienna, Österreich Cross Border Talents Vollzeit

    We are looking for enthusiastic and dedicated Airline Support Agents to join our team in Malta. In this role, you will be primarily assisting customers over the phone with all queries related to our airline services. You will also have the opportunity to engage with customers via social media, chatbox, and emails. Location: Mosta, Malta Worktype: On-site ...

  • Service Delivery Manager

    vor 3 Wochen

    Vienna, Österreich Siemens Personaldienstleistungen GmbH Vollzeit

    Als Service Delivery Manager bei Siemens Personaldienstleistungen (SPDL) suchen wir nach einer herausfordernden Position im international tätigen Unternehmen, das auf die Entwicklung und Bereitstellung von Lösungen für Banken und den Einzelhandel spezialisiert ist.Aufgaben:Verantwortung für neu definierte Serviceprodukte, Bewertung von...

  • HR Operations Specialist for Global Service Delivery

    vor 1 Monat

    Vienna, Österreich Roche Austria GmbH Vollzeit

    Job Overview: As a People Support Operations Specialist, you will be part of a dynamic team supporting the EMEA region in delivering customer service and advisory support to HR and business partners. This role requires providing expert support on HR systems, processes, and employee lifecycle events. Key Responsibilities:Provide guidance and support on HR...

  • IT Solutions Delivery Lead

    vor 1 Monat

    Vienna, Österreich Österreichische Post AG Vollzeit

    About UsAt Österreichische Post AG, we have a passion for delivering excellence in the logistics sector. Our goal is to satisfy our customers throughout Austria with reliable services and innovative products.Our ApproachWe strive for an appreciative and open working environment where employees can thrive. To achieve this, we emphasize crisis-proof jobs for...

  • Service Owner Testing Service: Leitung von Teams im Bereich des Testings

    vor 3 Wochen

    Vienna, Österreich Software Daten Service Gesellschaft m.b.H. Vollzeit

    Übersicht">Wir suchen einen Service Owner, der sich um die Leitung mehrerer Teams innerhalb eines großen Testing Services kümmert. Ein wichtiger Aspekt dieser Rolle ist die Planung und Verwaltung des Backlogs an Service Requests, um sicherzustellen, dass diese effizient abgearbeitet werden.">Lohn">Der Mindestgrundgehalt beträgt EUR 62.790,00 brutto pro...

  • German Speaking Airline Customer Advisor

    vor 3 Wochen

    Vienna, Österreich CBTALENTS Vollzeit

    Location: Malta (On-Site)Employment type: Full-timeLanguage Requirements: German C2 and English B2 Position: German Speaking Airline Support Agent Description:Are you passionate about helping others and ready to take your career to new heights? We are looking for enthusiastic German Speaking Airline Support Agents to join a leading team in the airline...

  • Cloud Service Integration Manager

    vor 1 Monat

    Vienna, Österreich Österreichische Post AG Vollzeit

    Bewerbung um einen Cloud Service Integration ManagerÜber unsUnser Team ist das Herzstück der IT-Infrastruktur und Applikationen der Österreichischen Post AG. Wir stellen sicher, dass alle Systeme reibungslos laufen, Probleme schnell behoben werden und die IT-Services effizient und zuverlässig bereitgestellt werden.LöhneDas Bruttojahresgehalt für diese...

  • Digitalisierungsleiter/in für Workplace Product Delivery

    vor 1 Monat

    Vienna, Österreich Bundesrechenzentrum GmbH Vollzeit

    ÜberblickDas Bundesrechenzentrum GmbH (BRZ) ist das Kompetenzzentrum für Digitalisierung im öffentlichen Sektor Österreichs. Wir entwickeln Anwendungen und Services, die den Alltag von Millionen Menschen erleichtern, indem sie Behördenwege mit wenigen Klicks ermöglichen.Löhne und VergütungJe nach Ausbildungsgrad und Berufserfahrung wird ein...

  • Junior Cyber Strategy

    vor 4 Wochen

    Vienna, Österreich NVISO Vollzeit

    Who are we? It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents. All of this is built on four fundamental values that...

  • Project Manager for Digital Marketing- German-Speaking

    vor 3 Monaten

    Vienna, Österreich Virtual Identity AG Vollzeit

    Job Description Orchestrate the seamless delivery of digital marketing projects and coordinate an interdisciplinary project team. Make courageous decisions, taking client satisfaction and our economic goals into consideration. Ensure that every project meets the deadline, stays within budget and exceeds client expectations. Apply now and join our client...

  • Project manager with focus on client success

    vor 1 Monat

    Vienna, Österreich the female factor Vollzeit

    "Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational...

  • Affiliate Manager

    vor 3 Wochen

    Vienna, Österreich David Kennedy Recruitment Vollzeit

    David Kennedy Recruitment is working with a multinational financial services company specializing in online trading who is seeking to onboard a English-speaking Affiliate Manager to join their team.  Position: Affiliate ManagerLocation: remote, EMEA regionWork model: remoteEmployment type: Full-time, Service AgreementRemuneration: Base salary + bonuses....

  • Affiliate Manager

    vor 3 Wochen

    Vienna, Österreich David Kennedy Recruitment Vollzeit

    David Kennedy Recruitment is working with a multinational financial services company specializing in online trading who is seeking to onboard a Spanish-speaking Affiliate Manager to join their team.  Position: Affiliate ManagerLocation: remote, EMEA regionWork model: remoteEmployment type: Full-time, Service AgreementRemuneration: Base salary + bonuses....

  • Strategic Market Insights Manager for EUCAN Region

    vor 1 Monat

    Vienna, Österreich Boehringer Ingelheim RCV GmbH & Co KG Vollzeit

    We are seeking an experienced Customer Insights Manager to join our established EUCAN (Europe and Canada) Center of Excellence for Understanding Market & Competition in Vienna.The ideal candidate will be responsible for collecting and analyzing insights to steer the Boehringer Ingelheim business, driving commercial success and offering tailored solutions to...

  • Search Engine Optimization Manager

    vor 7 Monaten

    Vienna, Österreich DSS - Digital Service Solution GmbH Vollzeit

    DSS – DIgital Service Solution GmbH sucht für eine Ihrer In-House Brands ein neues Team-Mitglied. Wir suchen eine Person, die nicht nur weiß, was SEO ist, weiß wie man KW Research betreibt und abschätzen kann, welche Parameter gut für ein bestimmtest Projekt sind. Wir suchen vor allem einen Team-Member, der seine Rolle als erfahrene/r MA in der IT...

  • IT-Service und Infrastructure Manager

    vor 2 Monaten

    Vienna, Österreich JobRad Österreich GmbH Vollzeit

    Als IT-Service & Infrastructure Manager bist du ein echtes Allroundtalent. Es bereitet dir Freude vielfältige, operative Aufgaben in einem wachsenden Unternehmen zu übernehmen. Du stehst deinen Kolleg:innen sowohl als Experte im IT-Support zur Verfügung als auch als Spezialist für unsere Systemlandschaft. Das erwartet dich Du übernimmst das...