Corporate Quality

vor 2 Wochen

Wien, Wien, Österreich Falkensteiner Hotels & Residences Vollzeit

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.

We are looking forward to getting to know you and soon welcome you as part of our team as:

Corporate Quality & People Development Specialist (M/F/d)

YOUR TASKS:

  • Support in developing Operational Excellence with operational trainings and coachings on the spot
  • Developing and improving our Brand Standards and our Falkensteiner quality strategy ("QEE")
  • Accompanying the service teams during the preopenings (seasonal, re
- and new openings) to set standards, train the team members, help to design and evaluate trial feeds

  • Support a sustainable implementation of new restaurant concepts together with the F&B Corporate Team in the operational rollout phase
  • Handson mentality for new and reopenings to anchor the defined workflow in a sustainable manner
  • Constantly improving and enhancing learning content, developing the Falkensteiner digital learning strategy
  • Support the Director Quality, People Development & Operational Excellence & Team in conceptual & administrative tasks
  • Ensuring all training activities are recorded and documented correctly
  • Internal communication of Quality and People Development activities
  • Internal audits based on our Quality Assessment Report

YOUR PROFILE:

  • Minimum of 3 years operational work experience within in the hotel industry (at least in a junior leading position in the F&B Service Department)
  • Pedagogic Skills, a passion for training and employee development
  • Multilingual skills: proficiency in German and English mandatory, Italian or Croatian of advantage
  • Strong service mentality and customer focus
- "Can do" and "Going the extra mile" attitude

  • Highly responsible, reliable, structured and quality conscious
  • Creative and "Out of the box" thinking
  • High willingness to travel and driving license

OUR BENEFITS:

  • Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services
  • All
- inclusive onboarding program for a smooth start

  • KlimaTicket Ö public transport in Austria
  • Wide range of career and development possibilities within a fast growing hotel group
  • Variety of training and further development opportunities within our inhouse Falkensteiner Academy
  • Individual development planning and support through internal and external training and development opportunities
  • Active contribution in a dynamic work environment
Further benefits can be found here.

For this full-time position, we offer a monthly gross salary of € 2.500,-. Depending on qualifications and professional experience, overpayment is possible.

Take a look at your future workplace: here

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