Technical Support Representative

vor 2 Wochen

Wien, Wien, Österreich Adverity Vollzeit

We are looking for a Technical Support Representative, who will be the go-to expert for international customers using our SaaS platform, efficiently resolving their technical issues to ensure a seamless experience.

Your expertise will play a crucial role in maintaining our customer satisfaction.- Vienna

  • Full timeWhy you'll love it here
Corporate social responsibility program

Leading training & development program

Flexible working time

Home office

Modern & stylish office space

Additional paid days off

Ergonomic work space

Global team building events

International & diverse team

Cutting edge technology

Inclusive & collaborative environment


A wild rideThis is a
full-time position where you can work in our
Vienna office (as a hybrid model) or join our colleagues in our co-working space in
Sofia (also as a hybrid model).


Some of the things you'll work on:


  • Identify, categorise, and
    troubleshoot technical issues, escalating complex cases to your Team Lead or relevant departments.
-
Communicate resolution progress to clients and the team promptly.
-
Spot recurring client issues or requests to enhance our
FAQ and Help Files
:

  • Collaborate daily with support, technical, and Customer Services teams to
    achieve personal and team KPIs
:

  • Provide customers with
    clear, professional, and
    errorfree guidance and solutions.

We're excited if you have:

  • Experience in a technical
    SaaS support/helpdesk role, with familiarity using
    Zendesk or a similar customer service ticketing tool.
-
Scripting skills in languages such as
Python or SQL, coupled with experience in working with
REST/JSON/XML APIs, and the ability to understand and process log files.

  • Experience in
    reproducing and debugging customerreported issues across multiple layers of the technology stack.
  • Outstanding communication skills in
    English, ensuring clarity and effectiveness in all interactions.
  • A
    techsavvy nature with a keenness to learn and explore new technologies.

Nice to have:

  • Experience with Linux Shell.
  • Written and verbal proficiency in German.

Are you ready to apply?


If this position is filled in Vienna, the minimum salary denoted for legal reasons and according to the collective agreement (IT KV) is € If this vacancy is filled in anywhere else, the salary will differ.

In any case, we offer competitive salaries depending on your qualifications and experience.

About Adverity


Our SaaS company was founded in Vienna in 2015, since then, Adverity has been driving marketing intelligence of some of the world's leading brands and agencies including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes.

Our mission is to empower Marketing and E-Commerce business users with our Marketing Analytics platform: we leverage all their data and turn it into powerful insights, decisions and actions.

How do we do it? At Adverity, we bring together international and diverse teams in an inclusive and safe environment.

We believe in an entrepreneurial mindset, we help each other succeed, we strive to provide an awesome customer and employee experience, we prioritize work-life harmony and we dare to make mistakes to learn from them.

If you share our values, Adverity is a great place for you

Contact us if you
have questions

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