Technical Support Representative
vor 2 Wochen
We are looking for a
Technical Support Representative, who will be the go-to expert for international customers using our
SaaS platform, efficiently resolving their technical issues to ensure a seamless experience.
This is a
full-time position where you can work in our
Vienna office (as a hybrid model) or join our colleagues in our co-working space in
Sofia (also as a hybrid model).
Some of the things you'll work on:
-
Identify, categorise, and
troubleshoot technical issues, escalating complex cases to your Team Lead or relevant departments.
-
Communicate resolution progress to clients and the team promptly.
-
Spot recurring client issues or requests to enhance our
FAQ and Help Files
:
- Collaborate daily with support, technical, and Customer Services teams to
achieve personal and team KPIs
- Provide customers with
clear, professional, and
errorfree guidance and solutions.
We're excited if you have:
- Experience in a technical
SaaS support/helpdesk role, with familiarity using
Zendesk or a similar customer service ticketing tool.
Scripting skills in languages such as
Python or SQL, coupled with experience in working with
REST/JSON/XML APIs, and the ability to understand and process log files.
- Experience in
reproducing and debugging customerreported issues across multiple layers of the technology stack. - Outstanding communication skills in
English, ensuring clarity and effectiveness in all interactions. - A
techsavvy nature with a keenness to learn and explore new technologies.
Nice to have:
- Experience with Linux Shell.
- Written and verbal proficiency in German.
Why you'll love it here:
- Flexible working hours and homeoffice
- Internal shares program (EDPP)
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- 25 days annual leave (excluding public holidays)
- Regular team events (also remote)
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
Are you ready to apply?:
If this position is filled in Vienna, the minimum salary denoted for legal reasons and according to the collective agreement (IT KV) is € If this vacancy is filled in anywhere else, the salary will differ.
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