Customer Support Representative
vor 1 Woche
About Oper
We are a leading European Fintech devoted to modernizing mortgage origination for lenders, while prioritizing a seamless experience for borrowers. We specialize in tailoring journeys for borrowers and lenders to eliminate paperwork, boost transparency, and ease borrower worries. Currently, we are partnering with 16 top financial institutions across 6 European countries. Our digital solutions have led to impressive results, such as a +27% increase in digital customer conversion, +81% faster mortgage decisions, and a 90% first-time-right rate. Our software seamlessly integrates with core banking, CRM, and online banking systems, offering a comprehensive service to borrowers.
A dedicated team of over 45 top-notch FinTech experts is on a mission to revolutionize European mortgages by enhancing efficiency. Backed by Bessemer Venture Partners and Motive Ventures, our SaaS platform has secured EUR 14 million in funding, positioning Oper at the forefront of mortgage innovation in Europe. Oper currently operates from offices in Zürich (Switzerland) and Antwerp (Belgium).
Your Role as a Customer Support Representative
As a Customer Support Representative at Oper, your primary goal is to ensure customer success through responsive support, meticulous configuration management, and proactive bug resolution. Customers will turn to you for prompt 'solutions on demand' when facing challenges. Your responsibilities include guiding customers, promptly resolving issues, and driving continuous improvement through valuable insights.
Tasks- You will provide support via mail and chat, assisting customers with inquiries, explaining the platform usage, and directing them to the help center when needed.
- You will gain a deep understanding of customers' operations and support them in addressing questions and issues they encounter.
- You will maintain technical configurations and update customer settings promptly and accurately.
- You will investigate and resolve bugs reported by customers, collaborating with product and engineering teams to ensure timely resolutions.
- You will continuously seek opportunities to enhance work processes, automate tasks, and improve product functionality.
- You will stay informed about Oper's products, latest features, and updates to provide necessary support to users.
- Experience: 5-10 years in customer support roles within a SaaS environment.
- Technical Aptitude: Proficiency in software workings, adept at troubleshooting customer issues, and capable of handling technical configuration tasks.
- Analytical Skills: Strong problem-solving and solution-oriented mindset.
- Communication: Excellent communication skills in English; knowledge of German, Dutch, or French is beneficial.
- Solution-driven: Proactive in offering solutions and taking initiative independently.
- Agile Mindset: Action-oriented with a focus on task completion.
Oper offers a dynamic work environment with ample opportunities for growth and learning in this rapidly evolving industry. You will have the freedom to make a significant impact while being part of a supportive and motivated team.
Our team culture promotes fun activities, collaboration, and personal development. You will interact with a diverse team, learn from each other, and experience different cultures.
There are abundant prospects for career advancement and travel opportunities at Oper.
Our hybrid-remote setup provides flexibility, allowing team members to work from offices in Brussels and Zürich or remotely. Additionally, access to WeWork co-working spaces is available for team members.
The compensation at Oper aligns with market standards for early employees in the FinTech sector and includes benefits based on the local regulatory framework.
Inclusivity at the Core
Oper is a staunch advocate of inclusivity and diversity, fostering an environment that welcomes employees from all backgrounds. We consider all applications based on merit, without discrimination based on race, religion, gender, or other factors.
Oper is paving the way for a digital future in the mortgage industry. Join our team of 65+ professionals dedicated to creating the premier SaaS platform for European lenders.
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