Customer Support Representative

vor 1 Woche

Wien, Wien, Österreich David Kennedy Recruitment Vollzeit

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience.

Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.

Position:
Customer Support Representative (Thai)

Location:
Remote from anywhere in the world

Employment type:
Service Agreement/Self-employment (no Employment contract option available)

Remuneration:
Fixed monthly payment

RESPONSIBILITIES:

  • Assist clients worldwide through live support
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management and deal with all departments to resolve issues
  • Provide support and troubleshooting on Trading Platforms
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients, provide all relevant information to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Contribute to team effort by achieving targeted results.

REQUIREMENTS:

  • Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level)
  • Knowledge of FX industry will be considered as a major advantage
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent communication skills (both oral and written)
  • Able to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Working schedule: Monday to Friday.

OFFER:

  • Competitive remuneration
  • An opportunity to build a company and grow in it
  • Private medical insurance
  • The freedom and flexibility of fully remote work
  • Collaborative and supportive team environment

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