Customer Marketing Manager
Vor 2 Tagen
We have an exciting opportunity for an experienced growth orientated Customer Marketing Manager, who is data-driven, action orientated, and passionate about creating best in class omni-channel client journeys. Reporting to the Marketing Director, and part of the marketing team based in our modern offices in North Sydney, we offer the flexibility to work under a hybrid work model.
Who are we?
We are part of Sonova, a leading provider of innovative hearing care solutions. In a life without sound, our work provides meaning. We are a team on a mission to help people enjoy the delight of hearing and our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Sonova has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team
As part of the Sonova Group, Sonova Audiological Care Australia has two client facing brands: Connect Hearing and Neurosensory. Under these brands we have a national network of hearing clinics which provide client-focused hearing healthcare to all Australians. Attracting, engaging, inspiring, and retaining top quality talent sits at the heart of our capacity to deliver client service excellence.
What will you be doing?
Client Growth
- Analyse & segment our client database using Power BI to gain a deep understanding of our growth opportunities.
- Drive day to day conversion of leads, working collaboratively across marketing, the call centre, and operations to finalise the sale.
- Optimise all touchpoints through the funnel to drive performance improvements.
- Work within our short term system limitations, and support the implementation of new system solutions.
Customer Management Strategy
- Apply global best practices locally.
- Develop best in class customer management strategies, segmentation, and journeys.
- Establish CRM contact rules and comply with data privacy regulations.
Marketing Activities
- Plan and execute marketing activities within budget.
- Use A/B testing to optimize channels and creative.
- Collaborate with agencies and internal teams for seamless execution.
Financials
- Meet monthly marketing targets for client segments.
- Improve contact rates through omni-channel strategies.
- Report performance and provide improvement recommendations.
Stakeholder Relationships
- Build strong relationships with internal teams and external partners.
- Participate in marketing planning sessions and collaborate globally.
What do you need to be successful in this role?
- Tertiary qualifications in Marketing or related field.
- 10 years plus experience as a CRM expert in complex services industries; healthcare preferably, or alternatively insurance, financial services, higher-end retail or similar.
- Strong sales mindset with a drive to chase performance daily.
- Seeks answers through data mining, providing insights and supporting actions to mobilise quickly.
- ‘Owns the whole’; works collaboratively internally and externally with partners to drive lead conversion through the funnel.
- Hands-on expertise in CRM platforms, with MS Dynamics an advantage
- Multi-channel CRM experience across direct mail, email, SMS, and call centre
- Proven ability to effectively manage multiple priorities, work under pressure and to deadlines.
- Agility, with high attention to detail, exceptional process & time management skills
- A ‘can-do’, hands on, pragmatic, & helpful attitude, with an ability to calmly problem-solve.
- Strong interpersonal & negotiating skills: able to chase down requirements to meet deadlines, while still maintaining positive relationships.
- Commercial acumen including budget management.
- High level of competency in Power BI (or comparable reporting platform), Excel, CRM Microsoft Dynamics and/or other automated marketing tools.
- Ability to work in fast-paced matrix environment in global environment, including attending some meetings across different time zones.
What's in it for you?
- Competitive base salary package
- Hybrid work model
- Salary packaging options
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond.
- A value driven and people-centred culture where collaboration and teamwork are critical.
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry.
- A genuinely rewarding role with purpose and meaning.
Sound interesting?
If you feel that this opportunity is right for you, we would love to hear from you
#J-18808-Ljbffr-
Customer Marketing Manager
vor 3 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitCustomer Marketing Manager Weel Sydney, Australia Posted 17 days ago Permanent Competitive Customer Marketing Manager About WeelWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.We're leading with heart and humility as we work towards...
-
Customer Marketing Manager
Vor 3 Tagen
North Sydney Council, Österreich Sonova Group VollzeitSelect how often (in days) to receive an alert: In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business...
-
Manager, Marketing and Customer Operations
vor 1 Monat
Sydney, Österreich Mirvac VollzeitMirvac's People Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation, and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are: #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 #1 Company Globally for Gender Equality...
-
Manager, Marketing and Customer Operations
vor 4 Wochen
Sydney, Österreich Mirvac VollzeitMirvac's People Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation, and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are: #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 #1 Company Globally for Gender Equality...
-
Marketing Manager
vor 2 Wochen
Sydney, Österreich Sharp & Carter VollzeitAbout The RoleReporting to the Head of Marketing, the Marketing Manager will be responsible for managing one of the core categories within the business.The role is responsible for the delivery of growth and profitability in this category, new product development, customer engagement and project management from concept to delivery.The role will collaborate...
-
Marketing Manager
vor 2 Monaten
Sydney, Österreich Reacon Group VollzeitWorking as part of a collaborative and high-performing team, the Marketing Manager will be tasked with administering the entire marketing lifecycle for our organisation and related brands. We’re looking for an experienced and versatile marketing manager who has a hands-on approach to undertaking marketing initiatives across the organisation. The ideal...
-
Marketing Manager
vor 4 Wochen
Sydney, Österreich Reacon Group VollzeitWorking as part of a collaborative and high-performing team, the Marketing Manager will be tasked with administering the entire marketing lifecycle for our organisation and related brands. We’re looking for an experienced and versatile marketing manager who has a hands-on approach to undertaking marketing initiatives across the organisation. The ideal...
-
Marketing Manager
vor 2 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitMarketing Manager Bendigo and Adelaide Bank Sydney, Australia Marketing Manager Bendigo and Adelaide Bank Sydney, Australia Posted 1 day ago Permanent Competitive Marketing Manager Marketing Manager - Part-Time (60.80 hours per fortnight)Closing date: 27 June 2024, 11pm AESTAbout the role and teamGroup Marketing are trusted experts...
-
Marketing Manager
vor 2 Wochen
Sydney, Österreich Bendigo & Adelaide Bank VollzeitMarketing Manager- Part-Time (60.80 hours per fortnight) Closing date: 27 June 2024, 11pm AEST About the role and team Group Marketing are trusted experts delivering customer and revenue growth through best-in-class marketing activities with a customer-centric focus. Our Customer Engagement Marketing team delivers targeted marketing campaign activity,...
-
Marketing automation manager
vor 3 Wochen
Sydney, Österreich Invested Talent VollzeitInvested Talent is working exclusively with a global player in the insurance space who are on the hunt for a Marketing Automation Manager to join their growing team during a time of digital transformation. As a leading player in the global insurance industry, they pride themselves on delivering innovative solutions and unparalleled service to clients...
-
Customer and Product Marketing Lead
vor 3 Wochen
Sydney, Österreich Tyro Payments Limited VollzeitCustomer and Product Marketing Lead page is loaded Customer and Product Marketing Lead Apply locations Sydney, NSW time type Full time posted on Posted 9 Days Ago job requisition id JR18 Why work for Tyro We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and...
-
Marketing Manager
vor 3 Wochen
Sydney, Österreich AMP VollzeitAMP Australia helps Australians to manage and grow their wealth throughout their lives.Join Hatch to apply Get matched to roles that fit your skills and values. Clear job descriptions that help you learn about the role and team. Only the best roles at Australia’s top companies. Mid Level · A role for someone with some well-developed knowledge and...
-
Brand Marketing Manager
vor 3 Wochen
Sydney, Österreich Allura Partners VollzeitBrand Management (Marketing & Communications) Full time Add expected salary to your profile for insights We have partnered with a leading brand that is dedicated to delivering exceptional products and services to their customers. They pride themselves on their innovative approach, and commitment to their customers.They are seeking a highly...
-
Marketing Manager
vor 3 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitMarketing Manager Xe Sydney, Australia Posted 2 days ago In-Office Job Permanent Competitive At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage...
-
Customer and Product Marketing Lead
vor 4 Wochen
Sydney, Österreich Roman Health Pharmacy LLC VollzeitWhat’s the opportunity?Tyro are looking for a Customer and Product Marketing lead for a 12-month fixed term contract. In this role you will be accountable for blending Product Marketing and Customer Marketing to shape the direction, culture, and vision of our Marketing Department while embodying Tyro's core values. In this position, you will champion both...
-
Customer Technology Manager
vor 1 Tag
Sydney, Österreich Sharp and Carter VollzeitSharp & Carter Technology, Projects & Digital Management (Information & Communication Technology) Full time Add expected salary to your profile for insights About The National Breast Cancer FoundationThe National Breast Cancer Foundation (NBCF) is one of Australia’s leading not-for-profit organisations funding world-class breast cancer...
-
Marketing Manager
vor 3 Wochen
Sydney, Österreich XE.com VollzeitAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Marketing Manager
vor 3 Wochen
Sydney, Österreich Protecht Group VollzeitWe are seeking a dynamic Marketing Manager to join us at Protecht in our NSW team.As our new Marketing Manager, you will be helping to develop and deliver strategic and innovative marketing campaigns as we go through an exciting growth phase. You will come with deep understanding of the Australian market as well as customer behaviour, competitive landscape,...
-
Marketing Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Woolworths Limited VollzeitCareer Opportunities: Marketing Manager - BIG W | Customer Experience (982103) Requisition ID 982103 - Posted - WLiving - NSW - Full-time - Marketing & Communications Lead the creation & delivery of engaging BIG W customer experiences digitally and in-storesCoach and mentor a small team to deliver strong brand experiences to our customers Surry...
-
Marketing Manager – Wealth
Vor 3 Tagen
Sydney, Österreich ING Bank N.V. VollzeitAs ING’s Marketing Manager – Wealth, you’ll responsible for leading the development and execution of full funnel, data-driven marketing programs to deliver key product awareness, sales, engagement and retention outcomes for our Wealth tribe within the Retail Bank.Reporting to Chapter Lead, Product & Customer Marketing, you’ll be the key partner for...
