Senior Account Manager
vor 2 Wochen
Job Overview:
ERA is excited to be working with an expanding and thriving global PSP with growing partnerships and new business portfolio and a plethora of opportunities across APAC, Australia and New Zealand, we are looking to assist in expanding the team with a new Sr/Account Manager covering the APAC region, based in Sydney.
- management experience
- passion for payment processing
- understanding of the complexities of the fintech industry across the APAC region.
We are looking for a driven candidate with highly developed organizational skills, an ability to take initiative, work in a matrix management environment, understand priorities and influence external intermediaries and partners. You will need to work cross-functionally to provide feedback to the product and management teams about the customer experience, proactively monitor trends to educate the business, refine customer-related processes and flows, and engage directly with clients on a day-to-day basis.
Reporting into: Global VP of Customer Success and Head of Region
Responsibilities:
- Build and maintain trusted relationships across multiple internal and external stakeholders including senior leadership, to ensure client satisfaction, adoption and retention.
- Embed the processes that are consistent with delivering high performance in this field (account planning, pipeline management, deal qualification, reporting and measurement).
- Deliver revenue growth, achieving/exceeding individual sales quota through the identification of opportunities by understanding and anticipating clients' existing and future needs.
- Act as the primary point of contact for allocated APAC clients, driving forward issue resolution and maintaining the balance between the needs of the clients.
- Drive initiatives that will enhance service delivery to customers and improve performance.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives.
- Ensure collaboration and alignment with multiple departments.
- Act as the voice of the customer internally, managing customer expectations and maintaining balance.
- Drive client service/business review meetings, ensuring timely circulation of documentation and ensuring completion of all actions
- Support the marketing team with case studies, PR and events where required.
- Attend industry events and conferences and participate in industry organisations to continuously update job and sector knowledge
- Promote and embed business values internally and externally
Requirements:
- Proven work experience as an Account Manager, Relationship Manager or Key Account Manager within the APAC region
- Business English is essential, and Cantonese, Mandarin and Japanese a bonus.
- A deep understanding of how real-time payment processing works, preferably having previously worked for an Issuing bank, processor or programme manager.
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple clients and projects at a time while paying strict attention to detail
- Excellent verbal and written communication skills
- Solid experience with MS Office
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