Account Manager
vor 2 Monaten
- Develop client specific strategy alongside stakeholders from Sales, Solutions, Trading, DnA and Marketing teams.
- Execute strategy either independently or collaboratively (with support from AM Lead).
- Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
- Protect and grow MiQ’s key accounts via upsell/cross sell.
- Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
- Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
- Maintain regular communication with all accounts including scheduling, hosting and supporting on face-to-face meetings, entertainment & business reviews.
- Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.
- Protect and grow MiQ’s accounts via upsell/cross sell
- Ensure SLAs are met and campaign operations are seamless
- Resolve client issues quickly and without fallout
- Maintain regular communication with all accounts across patch including scheduling and hosting face-to-face meetings, entertainment & business reviews
- View problems in new ways, consistently suggest novel approaches for all types of challenges.
- Proactively seek to pilot, validate, and improve new ideas or methods.
- Is motivated by learning opportunities and asks questions.
- Collaborate with Sales, Trading, Solutions & Analysis to drive performance for respective accounts.
- Proactively connect multiple data points to deliver insight driven solutions for clients.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.
- Offer constructive feedback and present proactive recommendations throughout campaigns.
- Deliver ideas and concepts to external stakeholders with authority, to persuade and influence decisions.
- Acts as a ”trusted advisor” to internal and external stakeholders; sought out as a sounding board.
- Honestly and proactively challenges internal/external stakeholders’ ideas respectfully.
- Continually works to expand networks by building relationships internally and across the industry.
- ~3+ years of industry experience at an advertising/media agency (or similar)
- Working in a team environment
- Client facing experience in programmatic advertising (Client Services/ Sales Support/Ad-Ops background)
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Motivated by learning opportunities and asks questions
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us.
- We do what we love - Passion
- We figure it out - Determination
- We anticipate the unexpected - Agility
- We hold each other accountable - Unity
- We dare to be unconventional - Courage
- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Domestic and global mobility opportunities
- Competitive private healthcare benefits
- Bonus and performance incentives
- 25 days annual PTO, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives as well as paid parental leave for eligible employees
- Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
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