Client Success Director

Mediaocean is the mission-critical platform for omnichannel advertising. With more than $200 billion in annualized media spend managed through its software, Mediaocean connects brands, agencies, media, technology, and data. Using AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean powers campaigns from planning, buying, ad serving, and creative personalization to analysis, optimization, invoices, and payments. Mediaocean employs 1,500 staff across 30 global offices and supports over 100,000 people using its products.

Mediaocean was recently named#1 ad tech company in AdAge Best Places to Work.Visitwww.mediaocean.comto learn more,or check us out onLinkedIn,Glassdoor,Facebook,orTwitter.

WHO WE ARE

If you want to be part of an amazing culture, that inspires passion, creativity, innovation, collaboration, and personal growth – then this is the place for you

Flashtalking by Mediaocean is the leading independent global ad server, delivering excellence for major agency holding groups and brands in the market such as P&G, Adobe, Jetstar, McDonald’s and Streamotion. Prior to Mediaocean’s acquisition of Flashtalking in 2021, we were already making waves globally as the industry’s first cookieless ad management and insights platform. Through a combination of proprietary innovative technology, proven products and renowned service, Flashtalking enables advertisers to activate data, combine it with creativity and analyse how to get the best return on their online ad spend. This product suite includes omnichannel ad serving, dynamic creative solutions, multi-touch attribution and verification. We’re looking for passionate, enthusiastic, and ambitious team members to join us on this exciting journey as we roll out our go-to-market strategies this coming year.

In JAPAC, Flashtalking saw a 30% YOY growth in revenue in 2022. However, with Flashtalking’s solutions now integrated with Mediaocean’s platforms and unmatched global scale, there is an even stronger trajectory of growth in uniting stakeholders across the media lifecycle through an integrated platform designed to facilitate mission-critical solutions for Media Intelligence, Media Management, and Media Finance. The quality of solutions and service delivered globally is a testament to Mediaocean’s prioritisation of investment in employees - this is further highlighted with the honour of being recognised as; AD AGE BEST PLACES TO WORK FOR 2023 IN THE

ADVERTISING TECHNOLOGY CATEGORY

Come and be part of the Flashtalking by Mediaocean family – with a team who is beyond awesome in every possible way Brilliant people and a sense of humour is the essence of our DNA. Personal growth and wellbeing lie at the heart of our people and our leadership style.

ABOUT THE ROLE

The Client Success Director acts as a client consultant to our brand and agency partners, responsible for providing trusted, strategic leadership and management of assigned business as well as managing 1 direct report. The role has five key objectives:

1. Cultivate trusted and meaningful client partnerships

2. Strategic support and guidance acting as your client’s consultant

3. Retaining and growing revenue of existing business

4. Day to day account management

5. Management and growth of direct report: Senior Account Manager

The Client Success Director role is a key leadership and strategic role within the Account Management organisation working on top tiered, high revenue generating accounts. You will work with senior leadership stakeholders for both the agency and client partners to bring strategic insight and expertise to help clients achieve their digital marketing goals. You will be responsible for developing, presenting and executing against an 12-month strategic roadmap for assigned accounts. You will also liaise with the strategy team and assist or own specific strategic initiatives. You are an expert project and people manager who has experience directing client relationships, is self-motivated and is passionate about the digital ad tech echo system. You are positive-minded, energetic, can easily multitask in a fast-paced environment. You have excellent written/verbal communication skills and know how to establish yourself as a proven leader for assigned accounts and direct reports. You enjoy people management and believe in the “Player/Coach” philosophy to empower, lead and grow your Senior Account Manager. You are proactive, professional, have a calming demeanor, detail-oriented, service-minded with superior project management skills; all used to effectively manage your tat all levels, knowing what’s required to super serve your clients and deliver excellence.eam, grow revenue for existing business, lead strategic initiatives and get the clients goals across the finish line. You are a master at internal and external stakeholder management at all levels, knowing what’s required to super serve your clients and deliver excellence.

• Full ownership of assigned accounts; leading from the front, directing your business and all associated stakeholders, representing the Flashtalking by Mediaocean values and acting as a true leader to internal and external partners and clients
• Cultivate client partnerships, creating client engagement strategies and account plans, identifying and mapping key relationship targets (brand direct and agency), nurturing healthy and professional relationships through proactive and regular contact with your key stakeholders
• Act as a trusted client advisor, able to lead, present and influence digital marketing strategy recommendations of Flashtalking solutions to stakeholders across your client and agency portfolio
• Gain a deep understanding of your client’s overall business goals to provide consultative guidance on their digital marketing strategies through best practices, use cases, data analytics etc
• Own and lead all client facing calls/in-person meetings (weekly status meetings / WIPs / quarterly business reviews, account reviews, workshops, strategy sessions etc)
• Ability to simplify the complex for clients

• Know the commercial value and projected revenue of assigned accounts and forecast accurately
• Develop and own account plans inclusive of an 12-month strategic roadmap for assigned accounts
• Identify areas of revenue growth opportunities on assigned accounts and define within your account plan including: a product roadmap, timeline for activation, strategy for product up-sell and cross-sell with all growth revenue opportunities recorded and regularly updated in the revenue pipeline forecast accordingly
• Seeing new revenue opportunities through to fruition: identifying opportunity, qualifying the opportunity, educating key stakeholders, demonstrating the value gained, gaining commitment to test, activating tests, negotiating commercials, closing a long-term commitment upon proven success/results
• Work with sales and strategy team members on product positioning, pitch development and execution for all up-sell opportunities
• Own CRM maintenance for all assigned accounts: including monthly volume and revenue pacing, new opportunity forecasting, and all account billing
• Coach and mentor Senor Account Manger how to grow existing business from their assigned accounts: helping them to identify the opportunities to up-sell Flashtalking products, how to create an account plan (including key stakeholder mapping), a strategy for client engagement and outreach and supporting them with finessing their client narrative/pitch/closing the opportunity

• Lead internal and external communications to manage client expectations effectively and proactively
• Implementation, optimisation, and regular enforcement of process workflow(s)/ SLA’s for internal and external teams
• Empower internal teams to have an open line of communication with external client and agency teams as appropriate, remaining the Director and account lead
• Maintain and update internal asana projects per assigned account
• Own and lead all internal meetings and communication pertaining to client work (internal status meetings, slack conversations, emails, zoom chats, etc.)
• Work with internal engineering and studio teams to create bespoke digital solutions for clients
• Monitor campaign performance and provide analytical insights and optimisation strategies where appropriate
• Develop and maintain externally facing scope of work documents to ensure strategy and set-up alignment for internal and external teams
• Development and delivery of education materials which can inclusive but not limited to: Learning Agenda’s, 101 Presentations, Workshops etc
• Lead quarterly business reviews for assigned accounts

• Lead strategy workshop sessions with prospective clients or existing clients in developing an integrated digital marketing strategy utilising Flashtalking’s technology
• Assist the Strategy team with content development for vertical market initiatives, go-to-market plans, and thought leadership pieces
• Assist sales and strategy team members for high profile sales pitches business review presentations
• Content development and participation in scheduled marketing webinars

• Oversee and mentor Senior Account Manager as direct report assigned to your business
• Prioritise accounts and assignments according to the business needs for your assigned accounts
• Develop SMART goals geared towards growth and development plan for your direct report
• Perform annual review process with VP Client Success JAPAC for your direct report
• Act as escalation point for your direct report for both internal and external needs
• Develop your direct report to lead platform demo’s on assigned accounts with your support

• 7+ years of professional experience in digital media required. Areas of work can include account management, project management, sales or ad operations.
• People management experience. You’re a people person and are passionate as well as dedicated to your direct reports. You work to motivate and educate your team members through positivity, encouragement, and clear goal setting.
• Highly motivated and self-sufficient. You’re able to operate autonomously in a fast-paced ad tech environment. You have the ability to take initiative, own your business and follow through.
• Excellent written and verbal communication skills. You enjoy leading meetings and public speaking. Demonstrate a keen ability to know your audience and can communicate effectively; translating technical ideas to non-technical audiences and a master at simplifying the complex.
• Detailed oriented. You have a sharp eye for details and consistency. You’re able to capture all details and translate them into an easily digestible format.
• Project management. You’re able to meet and keep track of tight SLA’s with lots of moving parts for all the various external and internal parties involved. You’re able to effectively pull together resources, set and manage expectations and possess a calm demeanor while having fun along the way.
• Strategic Mindset. You’re well versed on the technical/product side and are able to take this knowledge and effectively translate it into an integrated digital strategy. You’re able to lead strategic conversations and provide helpful insights to arm marketing clients when presenting to their internal teams.
• Proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing clients and agency partners, up to the executive level.
• MS Office. A comprehensive understanding of MSOffice (especially Excel and PowerPoint) and Sharepoint

• Employee assistance program – flexible working options to choose from: Full-time office / hybrid (office/home split) / full remote working
• Summer Fridays (during daylight saving period)
• Stocked office panty and fridge
• Regular office hours drinks/bar
• Regular team bonding activities
• International mentorship program
• International buddy program – assigned during onboarding
• Thorough onboarding plan and training
• LinkedIn learning subscription
• Headspace Meditation App

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply

Mediaoceanrecognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns.Mediaoceanis committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.

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