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Product Support Advisor

vor 4 Monaten

Perth, Österreich Hitachi Construction Machinery Co., Ltd. Vollzeit

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

The Opportunity

We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support Advisor for Excavator. This permanent role will allow you to access OEM training while you build a long-term career in a global company. Working an 8/6 roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.

Main responsibilities include:

  • Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite
  • Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
  • Identify areas for improvement and work with the customer to address any shortcomings
  • Escalate all issues to relevant teams and within a timely manner
  • At all times maintain an open communication and good working relationship with customers, peers and other departments

To be successful in this role you will have:

  • Relevant Diesel Mechanic trade qualifications
  • Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
  • Demonstrated background experience with Hitachi mobile equipment will be highly regarded
  • Good communication and customer service skills and the ability to build long term relationships
  • Safety focus and abide by site safety processes

Benefits

We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + company biannual bonuses $$$
  • Reimbursements paid for transport to and from home to airport, or airport parking
  • Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work
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