Future Student Consultant
Vor 3 Tagen
Apply now Job no: 567411
Work type: Fixed Term
Location: Melbourne (Bundoora)
Categories: Marketing and Communications
- Part-Time 0.8FTE, Fixed-Term until May 2025
- Competitive Salary including 17% Superannuation
- Based at La Trobe University’s Melbourne (Bundoora) campus
About the position
The Sales Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted and effortless experience to achieve student load targets across pathways, undergraduate and postgraduate programs.
The position holder has a thorough understanding of the breadth and depth of La Trobe courses, programs, campus amenities and student services available at the campuses, and works to deliver excellence in customer first enquiry management to communicate the distinctive La Trobe offer to prospective students. The position holder manages customer engagement within the Sales Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Involvement in future student programs, activities and events may involve direct contact with children.
The Division of Marketing and Recruitment plays a key role in profiling and positioning of La Trobe University as a first choice among its diverse community, target and stakeholder groups, including potential students and staff. Sales and Customer Experience Directorate is responsible for implementing an acquisition and conversion strategy on behalf of the University to achieve its strategic goal of recruiting high quality applications. This includes management of future student course enquiries, sales and student recruitment activities, customer experience program, and business development.
Skills and Experience
To be considered for this position, you will have;
- Completion of a degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training, preferably in sales and customer service with a drive to achieve sales targets
- Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes: personalised, trusted and effortless customer experiences.
- Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.
- Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.
- An ability to master knowledge from a broad range of courses and deliver information to customers that is that is clear and personalised.
Please refer to the Position Description for other duties, skills and experience required for this position.
Welcome to Bundoora campus – Please click on the video link below:
- Discounts for staff and their family members to study a range of La Trobe courses
How to apply
Closing date: By 11:55pm Sunday, 7th July 2024
Position Enquiries: Nav Bains - Senior Coordinator, Domestic Student Recruitment (Sales Centre)
Recruitment Enquiries: Bianca Trajanov - Talent Acquisition Consultant
Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents:
- An up to date resume
Please scroll down to apply.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
Advertised: 01 Jul 2024 AUS Eastern Standard Time
Applications close: 07 Jul 2024 AUS Eastern Standard Time
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