Partner Success Manager

Vor 2 Tagen

Banana Shire, Österreich Jitterbit Vollzeit
Company Description

Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.

Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.

Job Description

As a Partner Success Manager at Jitterbit, you'll report to the EMEA Customer Success Director and collaborate with cross-functional teams including executive management, sales, marketing, support, services, partner account managers, and enablement. Your mission will be to drive successful outcomes for our partners.

In this role, you'll serve as a strong advocate for our partners, developing strategies and proposals to address their specific objectives. You'll leverage your excellent collaboration skills and strong bias for action to ensure the success and satisfaction of our partners.

Join us and play a key role in fostering strong partnerships and driving success

Responsibilities:

  • Partner On-Boarding and Enablement: Prepare and conduct partner onboarding kickoffs, review licensed products, and document partner journeys and milestones.
  • Risk Management: Assess risks, develop mitigation plans, and monitor partnership health through KPIs.
  • Portfolio Management: Coordinate with internal teams to support partner activities, ensure execution of scheduled tasks, and monitor partner enablement progress.
  • Marketing and Sales Engagement: Identify partners for marketing initiatives, collaborate with teams to develop engagement plans, and execute campaigns.
  • Impediment Removal: Align internal teams with partner priorities, facilitate communication, and escalate issues to leadership as needed.
  • Renewal and Expansion Strategy: Research partner priorities, develop tailored proposals, and negotiate renewals and expansions.

Qualifications

  • Candidates will benefit considerably from at least 5-10 years in strategic partner and/or customer facing roles
  • Degree level education or equivalent experience
  • Demonstrable experience of coordinating and collaborating with multiple parties to reach a desired outcome
  • Experience reviewing contracts, negotiating and preparing proposals
  • Executing corporate initiatives relating to partner success management
  • Experience with CRM tools highly desirable
  • Looking for a collaborative, resourceful self-starter who is always interested in learning and innovating

Additional Information

What You’ll Get:

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart
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