![ISTITUTO MARANGONI](https://media.trabajo.org/img/noimg.jpg)
Communications Delivery
Vor 6 Tagen
Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We're seeking a Communications Delivery & Design Lead to oversee delivery of Transurban's outbound communications via our third-party mailhouse, including document composition, email, SMS, archiving and other channels.
This role is crucial in reimagining core customer experiences and enhancing business processes as part of our digital-first strategy.
You'll manage the Communications Delivery & Design stream, including people management, capacity and quarterly planning, and critical communications processing. You'll also be responsible for documentation of processes and new initiatives, daily reporting and reconciliation, process mapping and journey optimisation, and developing best practices around project management, governance and documentation.
As our Communications Delivery & Design Lead, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging, and exciting work.
This is a 12-Month Fixed-Term opportunity.
Day-to-day, you will:
- Act as a subject matter expert in communications process design and delivery
- Document and manage project deliverables, timelines, budget, dependencies, and stakeholders
- Provide support, guidance, and coaching to direct reports
- Identify and implement opportunities for improving communications delivery processes
- Design and document new or revised delivery processes to enhance efficiency and customer experience
- Develop use cases outlining costs, business improvement opportunities, and benefits
- Prepare and present campaign/communication packs, including strategy and optimisation recommendations
- Oversee the build, testing, delivery, billing, and reporting for approved initiatives
- Apply agile principles to ways of working, planning, and delivery of initiatives
- Manage resolution of incidents related to communications delivery and processing
- Manage relationship with third-party mailhouse, ensuring compliance with business requirements, and implement new and monitor existing business rules and processes
- Work with relevant business stakeholders to develop and execute Statements of work for third party vendors / agencies as required
This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Extensive experience managing customer and/or business communications processing and delivery
- Leadership experience with a focus on team management and workflow planning
- Proven relationship management with third-party vendors, such as mail houses
- Excellent organisational skills and demonstrated project delivery experience
- Strong analytical and problem-solving skills
- Attention to detail with the ability to think strategically
- Advanced written and verbal communication skills
- Incident management experience in Service Management or Technical Support roles
- Experience with marketing automation platform/s preferred (preferably Salesforce Marketing Cloud)
- Outcomes-focused with a flexible, ‘can do’ attitude
- Strong stakeholder management and influencing skills
- Possession of a degree in Business discipline, project management certification/s are highly regarded
If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you’ll enjoy a range of benefits, including:
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com.
Ready to help us keep cities moving? Apply today.
Job Type:
Fixed Term (Fixed Term)Closing Date:
30-June-2024 0:00Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC #J-18808-Ljbffr-
Communications Delivery
vor 3 Wochen
City of Melbourne, Österreich Transurban VollzeitCommunications Delivery & Design Lead page is loaded Communications Delivery & Design Lead Apply locations Melbourne CBD & Inner Suburbs Melbourne VIC time type Full time posted on Posted 8 Days Ago job requisition id R010735 Working at Transurban is different; it’s a place where you can see the benefits of your work...
-
Marketing Manager, Communications, Amazon Flex
Vor 6 Tagen
Melbourne, Österreich ISTITUTO MARANGONI VollzeitWhat is Amazon Flex?With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems that allows delivery partners to onboard, schedule delivery times, be guided through their deliveries within the app, and more. The approach and technology are nothing...
-
Communications Manager
vor 1 Woche
Melbourne, Österreich Aquent Australia VollzeitOpportunity to develop and lead the content strategy – Be creative, introduce new channels with a mix medium – Video, Infographics, Podcasts, WebinarsResearch, writing and editing of articles for a range of of their publications and advertisementsManage external suppliers in the development of concepts, text, design, photography, print or other...
-
Technical Delivery Manager
vor 4 Wochen
Melbourne, Österreich Manageditservices VollzeitAre you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will...
-
Delivery Manager
vor 4 Wochen
Melbourne, Österreich Service Stream Group VollzeitAdd expected salary to your profile for insights We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance,...
-
Internal Communications Advisor
vor 3 Wochen
Melbourne, Österreich Michael Page Australia VollzeitAbout Our Client My client is an independent government agency responsible for the safe generation, supply and use of electricity, gas and pipelines. Job Description Develop and deliver the internal communications strategy to enhance and influence employee experience; engage and inform staff with timely, compelling and transparent communications; and...
-
Senior Delivery Manager
Vor 7 Tagen
Melbourne, Österreich Geenen IT Systeme VollzeitWhy work for TyroWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and...
-
Senior Delivery Manager
Vor 7 Tagen
Melbourne, Österreich Geenen IT Systeme VollzeitWhy work for TyroWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and...
-
Delivery & Governance Analyst
vor 4 Wochen
Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Department: AR Delivery and Investment Management Division: Australia Retail Location: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive....
-
Senior Project Delivery Manager
vor 1 Woche
Melbourne, Österreich Infrastructure People VollzeitInfrastructure People have partnered with a key player that is committed to advancing the Australia’s logistics capabilities and is creating state-of-the-art intermodal precincts that will drive national productivity, enhance supply chain resilience, and champion environmental sustainability.About the role:We have a full-time permanent opportunity for a...
-
Communications and Marketing Advisor
vor 1 Monat
Melbourne, Österreich Jemena group VollzeitAbout Us and Our CultureJemena isan Aboriginal wordmeaning‘to hear, listen and think’.We are an Australian energy company who owns and operates over $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.We focus on being fun, supportive,...
-
Delivery Lead
vor 1 Woche
Melbourne, Österreich IE Vollzeit(i.e.,) are currently looking for a digital product-focused Delivery Lead to join the team. We are looking for someone who understands people, has an in-depth understanding of the agile principles and is not afraid to be disruptive.Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all...
-
Delivery Lead
vor 3 Wochen
Melbourne, Österreich IE Vollzeit(i.e.,) are currently looking for a digital product-focused Delivery Lead to join the team. We are looking for someone who understands people, has an in-depth understanding of the agile principles and is not afraid to be disruptive. Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet...
-
Delivery Consultant
Vor 6 Tagen
Melbourne, Österreich Davidson VollzeitAbout DavidsonOur vision is ‘to be the leading workplace performance company in Australia’. As a national, Australian business with over 30 years’ experience we understand the importance of hiring people with passion, who place the customer experience at the heart of what they do. We understand that no two industries, businesses or roles are the same....
-
Product Delivery Manager
vor 3 Wochen
Melbourne, Österreich RMIT Online VollzeitLead teams, master Agile methodologies and ensure seamless product integration. If you're collaborative, adaptable, and comms-savvy, join us at the forefront of digital innovation!Why work with us?Firstly, the perks are pretty amazing! We offer real flexibility (including remote work), ongoing learning and development including FREE Future Skills courses,...
-
Brand and Communications Specialist
vor 1 Monat
Melbourne, Österreich Hostplus Pty VollzeitHow will you make an impact?Are you passionate about making a positive impact to our members dignified retirement?The Brand and Communications Specialist will device strategies and produce content, reporting, news articles, training, and presentations to help align the marketing team’s goals and deliverables.The opportunity We are looking for a talented...
-
Retail Communications Advisor
vor 1 Monat
Melbourne, Österreich Airswift VollzeitOur global client is looking forMarketing Communications Advisorto be located in Melbourne to work on their facility for12 months contractwith potential for extensions.The Retail Communications Advisor is accountable for leading the development & execution of the retail comms stream of our B2B card communication plan. Supporting the Retail & Dealer...
-
Change Manager
vor 4 Wochen
Melbourne, Österreich Delivery Centric Technologies VollzeitPermanent, Full-time, Contract, Fixed term Job details Job details Here’s how the job details align with yourprofile . Job type Full-time Contract Permanent Shift and schedule 8 hour shift Day shift Monday to Friday Location Full job descriptionRole: Change ManagerLocation: MelbourneClient: OracleSeniority Level- SeniorEmployment Type-...
-
Senior Manager
vor 2 Wochen
Melbourne, Österreich Orica Limited VollzeitPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become...
-
Senior Project Delivery Manager
vor 2 Wochen
Melbourne, Österreich Infrastructure People VollzeitInfrastructure People have partnered with a key player that is committed to advancing the Australia’s logistics capabilities and is creating state-of-the-art intermodal precincts that will drive national productivity, enhance supply chain resilience, and champion environmental sustainability. About the role: We have a full-time permanent opportunity for...