Tutor Operations Manager
vor 3 Wochen
**The role in a Snapshot**
As our Tutor Operations Manager, you will play a pivotal role in revolutionising the tutor journey. Guiding and supporting our tutors every step of the way, you'll spearhead initiatives to enhance their satisfaction and loyalty. With your strategic projects and action plans, you'll drive tangible improvements in retention rates and NPS (Net Promoter Scores), making a direct impact on the success of our educational programs.
Join a team dedicated to innovation and excellence, where your ideas and contributions truly matter. You'll collaborate with a diverse group of talented individuals, fostering an environment of continuous learning and growth. At the forefront of education transformation, you'll have the opportunity to shape the future of learning while advancing your own career.
**Location**
Vienna (hybrid)
**Your Role in Our Journey**
- Evaluate video registrations to select qualified tutors, maintaining up-to-date onboarding materials to ensure clear understanding of roles and processes.
- Provide high-quality written communication and conduct feedback, complaint, and termination calls to maintain effective communication and resolve conflicts with tutors.
- Monitor and track responsibilities through SLAs (Service Level Agreements) to ensure accountability and adherence to established standards.
- Actively participate in process optimization initiatives, executing projects aligned with departmental OKRs to improve the tutor journey and increase satisfaction.
- Lead and execute projects related to tutor recruitment, referrals, communication, payments, and other topics to enhance tutor effectiveness and satisfaction.
- Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions to enhance the overall tutor experience.
**Your impact**
- **Relevant Experience**: Ideally, bring at least 2+ years of experience in Project Management or/and Customer Service, with a preference for backgrounds in start-ups or dynamic environments.
- **Passionate Educator**: A strong passion for education and a genuine desire to make a positive impact on the learning journey of students and tutors alike.
- **Organisational Skills**: Strong organisational abilities to manage recruitment processes, maintain onboarding materials, and oversee multiple projects simultaneously.
- **Problem Solver**:Proven ability to resolve conflicts and address issues effectively, with a solution-oriented mindset and the capacity to handle feedback, complaints, and termination calls professionally.
- **Analytical Thinker**: A data-driven approach to decision-making, with the ability to track and analyse performance metrics, SLAs, and KPIs to drive continuous improvement initiatives.
**Your way to unlock your full potential**
- **Disrupting Education**:Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
- **Global Dream Team**: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
- **Work, Your Way**: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
- **Office Shenanigans**: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
- **Strength in Unity**: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
- **Growing is LIT**: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
- **Support Around the Clock**: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.
**Life at GoStudent**:
Do you want to reimagine education together with us and join a mission to believe in?
GoStudent is one of the world's leading tutoring providers and education platforms. We're also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.
We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.
**Openness S
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