Customer Success Manager for Technical Support

vor 1 Monat

Wien, Österreich fiskaly Vollzeit

**Location**:Preferably Vienna, or you live either in Austria, Italy, Germany, Spain with a valid work permit
**Experience requirements**:Initial experience in technical support, sales or similar areas is an advantage
**Gross salary range**:30k-49k/Year (depending on experience & qualification)
**Employment type**:full time according to local labor law, no freelancing

**Who We Are**:At fiskaly, innovation drives us. We're reshaping the landscape of fiscal compliance with our cloud-based solutions for electronic receipts and invoices. Our team thrives on diversity and collaboration, committed to creating a supportive environment where everyone's contributions are valued. Join us to play a key role in our mission

**The Role**: As a Customer Success Manager at fiskaly, you are not only the first point of contact for technical questions from our customers, you are also solution-oriented and eager to learn. You answer support tickets, reproduce errors and create helpful guides and FAQ articles. You will take part in technical kick-off calls and immerse yourself in a working environment that combines daily learning with fun and adventure.

**Your Responsibilities**
- **Main interface**:You will learn to act as a bridge between our customers and the Sales and Development Teams. Your influence is crucial to our success
- **Technical expertise**: You will regularly analyze and communicate specific technical requests from our customers. Besides others, a typical task for you will be to create documentation materials together with your team colleagues
- **Development and specialization**:While you help shaping our self-service solution and document customer-specific requests, you will have the opportunity to develop according to your interests and strengths
- **Dynamic working environment**: Our scale-up environment constantly offers new challenges and allows you to actively shape your own career path. Boredom is a foreign word with us

**You're a fit if**
- **You are authentic**:We strive for a diverse environment where people of all genders feel valued and welcome
- **You have a technical background**: Ideally, you have experience in technical support, customer support or similar areas, or you have a strong technical affinity and good communication skills
- **You are customer-focused**: You are service oriented and have a good understanding of technical concepts
- **You can work independently**:You are used to working autonomously and taking your responsibility
- **You can prepare information in an accessible way**: You are able to communicate complex information from the Development Teams to our customers in an easy understandable way
- **You have experience in designing materials**: You have experience in creating customer materials such as guides, documentation, videos, tutorials, workshops, diagrams, FAQs, etc.
- **You appreciate teamwork**: You enjoy collaboration and working in a team

**What we can offer**
- The possibility to grow, to try new things, and to fail and to learn in a supportive and encouraging environment
- **1-2 weeks in person onboarding process**, and **Get2KnowYourTeam** events, where we have the chance to meet in person in our Headquarters in Vienna
- Vacation days according to the local labor law
- Flexible working hours
- Company hardware of your choice (Windows, Linux or Mac)
- Access to professional **growth and development**
- A vibrant, inclusive company culture that values your well-being and personal growth
- If you are in Vienna
- A hybrid work arrangement
- A public transportation ticket
- Access to a spacious and amazing office close to a subway station (Neubaugasse)
- Want to learn more about our benefits?

**Why choose fiskaly?

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