Emergency Management/ Recovery Leader

vor 3 Wochen

Wien, Österreich Ericsson Vollzeit

**About this opportunity**:
Ericsson is looking for an engineer to join our Emergency Recovery Centre (ERC) to take new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems. ERC Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support Engineers within the Customer Support organization providing end-to-end EmergencyHandling services for customers globally. This is a key role that provides a new opportunity for career growth within customer support from both technical and management aspects.

The profile we are looking for is expected to serve interchangeably in these roles to provide technical and leadership support service to our customers.

As a Recovery Leader, you will engage and lead product and solution experts from various support organizations and competence domains and guide them by providing command and control towards a prompt recovery of systems and effective restore of services for our customers.

As a Solution Support Engineer, you will take part in fault isolation of solution level issues, resolve problems to stabilize and optimize customer networks in timely manner.

**What you will do**:

- Manage and encourage various stakeholders of all technical competencies of assembled recovery teamfrom different organizations in handling of emergency restoration in an appropriate and professional manner
- Be responsible for Emergency Handling Services and accountable to restore the customer systems inthe shortest possible time
- Brainstorm and provide solutions at various levels of Ericsson Support during the emergencies and in post-mortem phase
- Drive an effective cooperation internally while interacting closely with our customers
- Remove barriers and address complex situations with regards to technical and business challenges while driving the emergency
- Participate with various levels of Local and Global Support management in post event improvement activities

**You will bring**:

- Minimum Bachelor’s degree in Engineering or Computer Science or equivalent experience
- 5+ years of Customer Support experience
- Solid technical background with hands on experiences on either of Telecom Products e.g. Packet Core,BSS, OSS, Radio, Cloud, IMS, VoLTE, etc.
- Broad Solution and Networking experience in a Telecom domain preferably in E2E network level troubleshooting
- Demonstrated leadership, excellent analytical & problem-solving capability and negotiation skills
- Good communication skills; including oral, written and presentations
- Customer orientation, excellent collaboration, and conflict management skills
- Experience in leading and managing a technical team
- The ability to remain calm and focused under extremely stressful situations
- Be open minded when approaching problems, considering all inputs and available alternatives beforemaking decisions
- Customer service skills to handle diverse customer reactions, especially aggressive and/or disruptive
- Awareness of and be able to convey issues of customer/market diversity to the recovery team

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Hungary (HU) || Austria : Vienna : Vienna || Belgium : Brussels : Brussels || Bulgaria : Sofia : Sofia || Croatia : Split : Split || Croatia : Zagreb : Zagreb || Cyprus : Nicosia : Nicosia || Czech Republic : Prague : Prague || Denmark : Aarhus : Aarhus || Denmark : Aarhus : Arhus || Denmark : Copenhagen : Copenhagen || Denmark : Struer : Struer || Denmark : Taastrup : Taastrup || Estonia : Tallinn : Tallinn || Finland : Helsinki : Helsinki || Finland : Jorvas, Kirkkonummi : Jorvas, Kirkkonummi || Finland : Oulu : Oulu || Finland : Turku : Turku || France : Bretagne : Lannion || France : Bretagne : Rennes || France : Isère : Grenoble || France : Île-de-France : Boulogne || France : Île-de-France : Massy Palaiseau || France : Île-de-France : Paris || Germany : Baden Württemberg : Allmersbach || Germany : Baden Württemberg : Backnang || Germany : Baden Württemberg : Bruchsal || Germany : Baden Württemberg : Stuttgart || Germany : Bavaria : Munich || Germany : Bavaria : Regensburg || Germany : Bavaria : Rosenheim || Germany : Berlin : Berlin || Germany : Hamburg : Hamburg || Germany : Hesse : Frankfurt/Main || Germany : Lower Saxony : Hannover || Germany : Lower Saxony : Osnabrueck ||

  • Emergency Management/ Recovery Leader

    vor 2 Wochen

    Wien, Wien, Österreich Ericsson Vollzeit

    About this opportunity:Ericsson is looking for an engineer to join our Emergency Recovery Centre (ERC) to take new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers' problems. ERC Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support...

  • Emergency Preparedness Officer

    vor 2 Wochen

    Wien, Wien, Österreich International Atomic Energy Agency Vollzeit

    Emergency Preparedness Officer (IEC)(P / Organization: NS-Incident and Emergency CentrePrimary Location: Austria-Vienna-Vienna-IAEA HeadquartersJob Posting: , 5:53:29 AMClosing Date: , 4:59:00 PMDuration in Months: 36Contract Type: Fixed Term - RegularProbation Period: 1 YearFull Competitive Recruitment: YesOrganizational SettingThe Department of Nuclear...

  • Internship Recovery and Resolution Planning

    vor 2 Wochen

    Wien, Wien, Österreich Erste Group Bank AG Vollzeit

    Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.- Group Recovery and Resolution Planning (GRRP) Department as part of the CRO division, acts as...

  • Recovery & Resolution Planning Specialist (All

    Vor 4 Tagen

    Wien, Österreich Erste Group Bank AG Vollzeit

    Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.- Group Recovery and Resolution Planning (GRRP) Department is located in the risk division and...

  • Internship Recovery and Resolution Planning

    vor 3 Wochen

    Wien, Österreich Erste Group Bank AG Vollzeit

    Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.- Group Recovery and Resolution Planning (GRRP) Department as part of the CRO division, acts as...

  • Emergency Preparedness Officer(P3)

    vor 4 Wochen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Emergency Preparedness Officer(P3) - (2023/0344 (018639)) Organization: NS-Incident and Emergency Centre Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2023-06-06, 5:56:07 AM Closing Date: 2023-07-04, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive Recruitment:...

  • Emergency Preparedness Officer(P3)

    vor 2 Monaten

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Emergency Preparedness Officer(P3) - (2023/0344 (018639)) Organization: NS-Incident and Emergency Centre Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2023-06-06, 5:56:07 AM Closing Date: 2023-07-04, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive Recruitment:...

  • Emergency Preparedness Officer

    vor 4 Wochen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Emergency Preparedness Officer (IEC)(P3) - (2023/0343 (018462)) Organization: NS-Incident and Emergency Centre Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2023-06-06, 5:53:29 AM Closing Date: 2023-07-04, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive...

  • Emergency Preparedness Officer

    vor 2 Monaten

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Emergency Preparedness Officer (IEC)(P3) - (2023/0343 (018462)) Organization: NS-Incident and Emergency Centre Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2023-06-06, 5:53:29 AM Closing Date: 2023-07-04, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive...

  • Recovery & Resolution Planning Specialist (All

    vor 2 Wochen

    Wien, Wien, Österreich Erste Group Bank AG Vollzeit

    Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.- Group Recovery and Resolution Planning (GRRP) Department is located in the risk division and...

  • Emergency Preparedness Officer(P3)

    vor 2 Wochen

    Wien, Wien, Österreich International Atomic Energy Agency Vollzeit

    Emergency Preparedness Officer(P / Organization: NS-Incident and Emergency CentrePrimary Location: Austria-Vienna-Vienna-IAEA HeadquartersJob Posting: , 5:56:07 AMClosing Date: , 4:59:00 PMDuration in Months: 36Contract Type: Fixed Term - RegularProbation Period: 1 YearFull Competitive Recruitment: YesOrganizational SettingThe Department of Nuclear Safety...

  • Financial Management Officer

    vor 2 Wochen

    Wien, Wien, Österreich International Atomic Energy Agency Vollzeit

    Financial Management Officer (EB resources)(P / Organization: MTBF-Programme and Budget SectionPrimary Location: Austria-Vienna-Vienna-IAEA HeadquartersJob Posting: , 5:22:49 AMClosing Date: , 4:59:00 PMDuration in Months: 12Contract Type: Temporary Assistance - ExtrabudgetaryProbation Period: 1 YearFull Competitive Recruitment: NoOrganizational SettingThe...

  • Graduate Program for Recovery and Resolution

    vor 4 Wochen

    Wien, Österreich HypoVereinsbank - UniCredit Vollzeit

    **UniCredit Bank Austria is the leading bank in Austria and is part of the UniCredit network. We are a modern universal bank and offer services and products for private customers, small and medium-sized enterprises, private banking customers, large corporations and the public sector. And we consistently invest in the qualifications and motivation of our...

  • Financial Management Officer

    vor 3 Wochen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Financial Management Officer (EB resources)(P4) - (2023/0173 (237145)) Organization: MTBF-Programme and Budget Section Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2023-03-20, 5:22:49 AM Closing Date: 2023-04-03, 4:59:00 PM Duration in Months: 12 Contract Type: Temporary Assistance - Extrabudgetary Probation Period: 1...

  • Emergency Response Data Officer(P4)

    vor 1 Monat

    Wien, Wien, Österreich IAEA - International Atomic Energy Agency Vollzeit

    IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.Organizational SettingThe Department of Nuclear Safety and Security (NS) formulates and implements the IAEA's nuclear safety and security programme, which encompasses the...

  • Emergency Response Data Officer(P4)

    vor 4 Wochen

    Wien, Wien, Österreich IAEA - International Atomic Energy Agency Vollzeit

    IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.Organizational SettingThe Department of Nuclear Safety and Security (NS) formulates and implements the IAEA's nuclear safety and security programme, which encompasses the...

  • Graduate Program for Recovery and Resolution

    vor 2 Wochen

    Wien, Wien, Österreich HypoVereinsbank - UniCredit Vollzeit

    UniCredit Bank Austria is the leading bank in Austria and is part of the UniCredit network. We are a modern universal bank and offer services and products for private customers, small and medium-sized enterprises, private banking customers, large corporations and the public sector. And we consistently invest in the qualifications and motivation of our...

  • Support Solution Architect

    vor 3 Wochen

    Wien, Österreich Ericsson Vollzeit

    **About this opportunity**: Ericsson is looking for a Solution Architect to join our Emergency Recovery Centre (ERC) to take new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems. ERC Europe is a team of Recovery Leaders, Emergency Performance Managers and...

  • Portfolio Management Lead

    vor 2 Wochen

    Wien, Wien, Österreich Takeda Pharmaceutical Vollzeit

    People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.Our team is growing and for this we need bright minds with creativity and flexibility - what talent do you...

  • Team Lead Account Management

    vor 2 Wochen

    Wien, Wien, Österreich Just eat Takeaway Vollzeit

    Du bist ein People Manager und arbeitest gerne im Team? Deine offene und empathische Art zeichnet dich aus, genauso wie dein Account Management Background? Dann lies weiter**Unsere Geschichte**Mit Hauptsitz in Amsterdam konzentrieren wir uns darauf, Kunden und Partner über unsere Plattformen zusammenzubringen. Mit Partnern bieten wir unseren Kunden eine...