Customer Service Representative
vor 3 Wochen
The Customer Service Representative provides customer service support to customers utilizing effective relationship management skills.
**Key Responsibilities**:
**Order management**:
Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
Based on customer request checking the availability of the inventory
Follow up with the customer
Backorder reporting
Processing the orders of consignment stock
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
Ship to creation and maintenance in address book
**Complaint management**:
Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
Coordination of FCA
Additional office duties such as archiving and categorizing relevant documents
**Other**:
If applicable basic EDI administration
May potentially act as a part of super-user network for JDE and SFDC
Participation moderately complex one-time projects aiming for improving the quality of service and effectiveness of customer service department
May potentially act as a trainer and mentor of less experienced colleagues
**Education and Experience**:
Bachelor’s Degree preferred or H.S. Diploma or equivalent
3+ years knowledge /experience within customer service
**Additional Skills**:
Advanced computer skills including usage of MS Office Suite
Experience with an ERP software (e.g., JDE) preferred
Good written and verbal communication skills and interpersonal relationship skills
Ability to work in a fast-paced environment
Availability to work under pressure
Good problem-solving and critical thinking skills
Ability to work effectively in a cross-functional team environment
Ability to manage confidential information with discretion
Excellent customer service skills with ability to negotiate and resolve difficult situations
Excellent problem-solving skills
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Ability to prioritize competing objectives in a fast-paced environment
Critical thinking and challenging status quo
Basic organizational skills
Availability to travel for shorter period
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
About Edwards Lifesciences
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.
COVID Vaccination Requirement
**For United States Applicants Only**:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
EEO is the Law click here for more information regarding Equal Employment Opportunity
Disability accommodation for employment applicants
Edwards E-Verify
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Pay Transparency Notice
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